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Formbricks VS LiveAgent

Compare Formbricks VS LiveAgent and see what are their differences

Formbricks

Open Source Survey and Experience Management Platform

Rating
0 reviews
Pricing
Open source Freemium Free trial €49 / Monthly (Unlimited surveys, Unlimited Team Members)
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Gruvi.ai
Unified support inbox blending AI automations with genuine human empathy. Set up in 5 mins. Smarter than chatbots, our context-aware AI handles emails & chats with a human touch. sponsored

Which is more popular?

Based on our record, Formbricks seems to be more popular. It has been mentioned 15 times since March 2021.

social mentions
15 vs 0
Surveys popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Formbricks
LiveAgent
Website formbricks.com liveagent.com
Pricing
Open source Freemium Free trial €49 / Monthly (Unlimited surveys, Unlimited Team Members) Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company Startup from Germany · 1 - 9 employees · 2022 Startup from Slovakia · 2004
Listed in
Open Source SaaS Customer Feedback On Premise Self Hosting Surveys Forms And Surveys Survey Tools Online Surveys +6
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Formbricks and LiveAgent

In their own words, as submitted to SaaSHub.

Formbricks
LiveAgent

Formbricks is a open-source survey and experience management software. With Formbricks you can create link surveys like Typeform, website surveys like HotJar Ask and targeted in-app surveys. You can gather ANY kind of feedback of ANY user segment at ANY point in the user journey. Really powerful...

Read more about Formbricks

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Formbricks 6 features
LiveAgent 32 features
  • Website Surveys
    Run well-timed surveys on public websites (scales to millions)
  • In-app Surveys
    Run highly targeted surveys in web and mobile apps.
  • Link and Email Surveys
    Survey people via shareable links and in emails
  • Self-hosting
    Host Formbricks on premise, even the free forever Community Edition
  • Multi-language Surveys
    Run one survey in multiple languages
  • Team Access Roles
    Manage large teams on Formbricks
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Formbricks
LiveAgent

No analysis of Formbricks yet.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Formbricks 1 video + Add
LiveAgent 4 videos + Add

Formbricks Open Source Survey Tool launches on Product Hunt

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Formbricks
LiveAgent
100% 100%
Surveys
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Forms And Surveys
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Formbricks and LiveAgent.

What makes your product unique?

Formbricks's answer

Our open-source survey tool is very easy to use in full compliance with GDPR, CCPA, HIPAA, and all other privacy and security regulations. Skip lengthy compliance and procurement processes, just deploy our free Community Edition with Docker and upgrade when you need it 🚀

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

Formbricks's answer

nextJS, Prisma, TypeScript, Tailwind

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

Formbricks's answer

Flix (Flixbus, Flixtrain), Gumtree, Rivian, a handful of governmental organisations around the world

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Formbricks and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Formbricks no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Formbricks yet. Be the first one to post

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Formbricks 15 mentions
LiveAgent 0 mentions
  • Introducing Quackback: Open-Source Feedback Platform with a Built-in MCP Server
    Plausible brought open source to web analytics. Cal.com did it for scheduling. Formbricks did it for surveys. PostHog did it for product analytics. Quackback does it for feedback collection. - Source: dev.to / 7 months ago
  • Show HN: Typeform was too expensive so I built my own forms
    > An open-source alternative to Typeform and Google Forms Those two are the two extreme ends of the target audience archetypes. So, decide which is yours. > I was using Typeform, but as time went by and more people submitted forms, it... - Source: Hacker News / about 1 year ago
  • Surveying AI Satisfaction with Formbricks in CodeStash
    So, I’ve been working on CodeStash, this platform for sharing and discussing code snippets, kind of a cross between Reddit and Stack Overflow. The cool part? There’s a built-in AI that explains code snippets, powered by Google Gemini.... - Source: dev.to / almost 2 years ago

View more

Tracking LiveAgent since Mar 2021.

Alternatives to Formbricks and LiveAgent

When comparing Formbricks and LiveAgent, you can also consider the following products.

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