GitHub Reviews

1. Reinhard

   · Boss at CLOUD Meister · over 5 years ago
   perfect 4 open Source

Zendesk Reviews

1. CatherineColins

   · HR at CODESY · 7 months ago
   Powerful Helpdesk, But Frustrating and Overpriced

   We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.

   First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.

   The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.

   Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.

   👍 Pros:    Wide feature set for support ticketing and customer service workflows.

   👎 Cons:    Expensive pricing with important features locked behind higher tiers.
2. stu14

   about 2 years ago
   Clunky & awful customer service

   Would give them 0/5 if I could!

   🏁 Competitors: HubSpot, Freshdesk

   👎 Cons:    Customer support|Ux/ui|Limited features

GitHub mentions (2476)

• Como criei um agente de IA para selecionar testes automaticamente em PRs (Parte 1)

  """Clones a single branch of a GitHub repository into a temporary directory for local scanning.""" Import logging Import shutil Import subprocess Import tempfile Logger = logging.getLogger(__name__) Class RepoFetchError(RuntimeError): """Raised when the target repository/branch cannot be cloned.""" Class RepoFetcher: """Shallow-clones a single branch of a repository so its tests can be scanned... - Source: dev.to / 4 days ago

• I Treat My Video Descriptions Like a Build Artifact Now. Here's the Pipeline.

  # video-meta.yml Topic: > Walking through how we cut cold-start time on a Lambda-backed GraphQL API from 2.4s to under 400ms, including the two things that didn't work. Target_keyword: lambda cold start optimization Audience: backend devs who already ship serverless, not beginners Model_channels: - the three channels currently ranking for this keyword Links: repo: https://github.com/... slides:... - Source: dev.to / 5 days ago

• I audited a 5.5 GB AI training dataset by downloading 0.8% of it

  Import struct, json, urllib.request REL = "https://github.com/{owner}/{repo}/releases/download/{tag}/" PART = ["...part1.zip.001", "...part2.zip.002", "...part3.zip.003"] SIZE = [1992294400, 1992294400, 1893639808] # from the releases API Def grab(part, start, end, out): # HTTP range fetch req = urllib.request.Request(REL + PART[part], Headers={"Range":... - Source: dev.to / 10 days ago

• Superlogical – Mitchell Hashimoto

  Is published at https://github.com/.keys so an SSH server to which you connect could do a reverse lookup. This is the reason why my ~/.ssh/config has those 2 lines at the end:

          Host *.

  - Source: Hacker News / 17 days ago

• Your Agent's Confidence Score Is Not a Probability

  All of this assumes you can actually inspect what the agent did — the real inputs after resolution, the real tool outputs, the real intermediate steps. That is the other half of the workflow. AgentLens captures the trace: every model and tool step, resolved inputs, raw outputs. agent-eval scores and gates the output; AgentLens gives you the unforgeable, agent-didn't-author trace data for Tier 1+2 to score against... - Source: dev.to / 17 days ago

Zendesk mentions (7)

• The Ultimate Guide to Building Internal Tools in 2024

  Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago

• is this scam

  That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago

• [HELP] Can't log in to upload SSL due to expired SSL

  Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago

• Special trick to get support for battery replacement ?

  Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago