Software Alternatives & Reviews

Need help picking a ticketing system

Genuity IT Management Platform Snipe-IT osTicket Freshdesk
  1. Genuity IT Management Platform is a cloud-based IT Service and Asset Management platform that automates, tracks, and reports on all aspects of your organization, IT environment, infrastructure, and assets.

    #Business & Commerce #Security & Privacy #Identity And Access Management 10 social mentions

  2. Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.
    Pricing:
    • Open Source
    SnipeIT: Free if self-hosted, with cheap hosting available. It gets tons of love, and the support with the paid version is on point. Link.

    #Asset Management #IT Asset Management #Asset Tracking 96 social mentions

  3. osTicket is a widely-used open source support ticket system.
    Pricing:
    • Open Source
    OSTicket: Free self-hosted, paid options available. It gets tons of love around the interwebs and for good reason. Link.

    #Customer Support #Help Desk #Customer Service 38 social mentions

  4. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link.

    #Customer Support #Help Desk #Ticketing System 12 social mentions

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