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Intercom VS Freshdesk

Compare Intercom VS Freshdesk and see what are their differences


Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Intercom Landing Page
Intercom Landing Page
Freshdesk Landing Page
Freshdesk Landing Page
Intercom details
Categories
CRM Customer Iteraction Customer Messaging Customer Support
Website intercom.io  
Pricing URL Official Intercom Pricing  
Details $-
Platforms
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Release Date-
Freshdesk details
Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-
Platforms
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Release Date-

Intercom Pricing
Intercom Pricing Screenshot

Freshdesk Pricing
Freshdesk Pricing Screenshot
Category Popularity beta
0-100% (relative to Intercom and Freshdesk)
36
36%
64%
64
24
24%
76%
76
18
18%
82%
82
100
100%
0%
0

Reviews
These are some of the external sources and on-site user reviews we've used to compare Intercom and Freshdesk

Intercom Reviews

Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
Source: helpcrunch.com

Freshdesk Reviews

50 Best Project Management Tools for 2019
Pricing: Freshdesk offers four price points for various business sizes. You can sign up for Freshdesk free trial.
Freshdesk vs Zendesk – An Expert Review for You
Freshdesk is a great platform for growing companies. Startups that are beginning with very small teams are opting for Freshdesk because of the free package they are offering for the first three years.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
The software easily tops our Freshdesk alternatives in this list. You can immediately test its potential to improve your customer service with their great free trial. You simply sign up for Freshdesk free trial here.
8 Zendesk Alternatives to Rock Your Customer Service
Capterra reviewers absolutely love Freshdesk. They love its robust feature set and pricing. “Freshdesk, for me, was a natural choice,” writes Jane Kaiser, Project Manager for AttorneyYellowPages.com. “Their incredible customer service has been involved with me personally since day one, and I love that they offer me a full plan for free as long as my team is under three people.”

What are some alternatives?

When comparing Intercom and Freshdesk, you can also consider the following products

Zendesk Chat - Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Drift - A messaging app that helps you grow your business.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support