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Cloudify VS LiveAgent

Compare Cloudify VS LiveAgent and see what are their differences

Cloudify

Accelerating Software Development & Deployment

Rating
0 reviews
Pricing
Open source Freemium Free trial
Promote on VibeVoted
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Promote on VibeVoted
Alternatives Is it good?
ReleasePad
Changelog software that turns GitHub commits into release notes your users actually see — inside your app. Built for founders and teams who ship fast. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Cloudify seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
2 vs 0
Developer Tools popularity
100% vs 0%
alternatives listed
187 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Cloudify
LiveAgent
Website docs.cloudify.co liveagent.com
Pricing
Open source Freemium Free trial Official pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms
SaaS Browser Premium Download
Browser Android iOS
Company 2016 Startup from Slovakia · 2004
Listed in
Developer Tools DevOps Tools DevOps Automation Day-2 Operation ITSM ITOM +3
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Cloudify and LiveAgent

In their own words, as submitted to SaaSHub.

Cloudify
LiveAgent

Cloudify provides infrastructure automation using ‘Environment as a Service’ technology to deploy and continuously manage any cloud, private data center, or Kubernetes service from one central point while leveraging existing toolchains; Terraform, Ansible, and more. Use Cloudify to import...

Read more about Cloudify

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Cloudify 6 features
LiveAgent 32 features
  • Application Configuration Management
    Manage application configuration in a scalable and reliable way
  • Infrastructure Orchestration
    Integrate with your existing and future infrastructure
  • Environment Management
    Enable developers to create new environments whenever needed
  • Deployment Management
    Implement a Continuous Delivery or Continuous Deployment (CD) approach
  • Role-Based Access Control
    Manage who can do what in a scalable way
  • Self-service Catalog (via ITSM)
    Enable users to deploy, continuously manage and maintain environments as part of the approval workflow
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Cloudify
LiveAgent

Overall verdict

  • Cloudify is a robust and versatile orchestration platform suitable for organizations needing to manage complex cloud deployments. It is particularly favored by enterprises looking for an open-source and flexible solution for multi-cloud and edge computing needs.

Why this product is good

  • Cloudify is a popular open-source platform known for orchestrating and managing cloud applications and services. It is valued for its ability to manage complex, distributed systems and simplifies deploying applications to the cloud. It supports multiple cloud environments and technologies, providing users with flexibility and scalability. Cloudify's use of TOSCA (Topology and Orchestration Specification for Cloud Applications) enables users to model services more effectively, promoting service reuse and simplifying the management of infrastructure configurations.

Recommended for

  • Organizations with complex, multi-cloud environments.
  • Enterprises needing orchestration for both cloud-native and legacy applications.
  • Teams using DevOps practices and requiring continuous deployment and integration capabilities.
  • Projects that benefit from TOSCA-based modeling and service orchestration.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Cloudify 5 videos + Add
LiveAgent 4 videos + Add

Cloudify | Initial Deployment

More videos

  • - Cloudify | Day 02 application updates
  • - Cloudify | Day 2 Infrastructure Updates
  • - Cloudify | Initial Deployment with ServiceNow approvals
  • - Complex Terraform Deployment

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Cloudify
LiveAgent
100% 100%
Developer Tools
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Cloud Computing
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Cloudify and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Cloudify and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Cloudify no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Cloudify yet. Be the first one to post

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Cloudify 2 mentions
LiveAgent 0 mentions
  • Best IaC platforms
    Cloudify looks interesting if you can stand the price, depends how badly you need the features it offers. Source: over 4 years ago
  • Hey Cloud Peoples!
    Cloudify is a platform that automates and manages entire lifecycles of an application or network service. Source: over 4 years ago

Tracking LiveAgent since Mar 2021.

Alternatives to Cloudify and LiveAgent

When comparing Cloudify and LiveAgent, you can also consider the following products.

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