Table of contents
User-friendly Interface
Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
Robust Automation
Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
Customizable
Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
Strong Integrations
Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
Comprehensive Reporting
Provides detailed reports and analytics that help track performance and identify areas for improvement.
Asset Management
Includes IT asset management features to track and manage hardware and software assets efficiently.
Scalability
Scalable to meet the needs of both small businesses and large enterprises.
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Check the traffic stats of Freshservice on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of Freshservice on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Freshservice's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of Freshservice on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about Freshservice on Reddit. This can help you find out how popualr the product is and what people think about it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 3 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: almost 4 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: over 4 years ago
Freshservice, developed by Freshworks, is prominently recognized in the spheres of IT service management (ITSM) and IT asset management (ITAM). Positioned as a versatile platform, Freshservice excels in integrating asset management capabilities with a user-friendly interface, making it a preferred choice among IT professionals. This analysis aims to encapsulate the prevailing public opinion about Freshservice by examining its key strengths and competitive standing in the industry.
Ease of Use and User Interface: Freshservice garners acclaim for its intuitive and cloud-based platform, which is designed to streamline IT operations. The user-friendly interface allows IT teams to easily track and manage IT assets, ranging from software and hardware to fixed entities such as vehicles and machines. This ease of navigation is particularly beneficial for organizations seeking minimal friction in onboarding and day-to-day operations.
Robust IT Asset Management Features: The platform’s strong ITAM capabilities are frequently highlighted, offering comprehensive functionalities such as asset discovery, inventory management, and license tracking. Furthermore, Freshservice’s capacity to provide real-time visibility into asset usage and costs ensures that CTOs and IT managers can make informed decisions efficiently.
Automation and Customization: Freshservice offers advanced automation features, including automated asset discovery and tracking, which significantly reduce manual effort and enhance operational efficiency. The platform’s ability to support customizable workflows aligns seamlessly with diverse organizational needs, catering to unique business processes. Additionally, the inclusion of a mobile application facilitates asset management on the go, ensuring teams remain connected and productive.
When compared to competitors such as Asana, Basecamp, Redmine, Wrike, Trello, ServiceNow, and Jira Service Desk, Freshservice stands out as a more niche-focused solution specializing in ITSM and ITAM. While platforms like Jira Service Desk and ServiceNow may offer broader IT service management solutions, Freshservice’s targeted approach and specialized features provide distinct advantages to IT-centric organizations requiring robust asset management capabilities.
Customer feedback highlights Freshservice as a reliable and polished solution, especially applauded for its feature-rich offering. However, the pricing model is noted as slightly higher compared to basic alternatives like osTicket, which could be a consideration for budget-conscious organizations. Freshservice is perceived as a worthwhile investment for teams seeking comprehensive features that enhance IT and project management tasks beyond standard ticketing systems.
Overall, Freshservice is esteemed for its seamless integration of ITSM and ITAM features, user-friendly design, and robust automation capabilities. While it may involve a higher price point, the value it provides as a comprehensive IT management tool is well-regarded among IT professionals. Its reputation as an effective, efficient, and adaptable platform solidifies its standing in the competitive landscape of IT and project management solutions.
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Is Freshservice good? This is an informative page that will help you find out. Moreover, you can review and discuss Freshservice here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
