OTRS Business Solution Alternatives [Page 2]

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management...

Open Source

Cherwell is an IT service management software solution.

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Try for free freemium €5000.0 / One-off (5 User)

Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!

Our HR Case Management Solution automates the creation and fulfillment of HR-related inquiries and requests. Reach out to get live Demo.

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Service Cloud Field Service is a cloud-based field service solution designed to initiate customer service activities from anywhere.

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings.

Ivanti Service Manager is the most affordable, flexible, and complete cloud-optimized ITSM solution available.

Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

JitBit is a web-based help desk and ticketing software solution

freemium $29.0 / Monthly (Basic plan)

IBM Tivoli CCMDB is another Change and Configuration Management Database that allows the users to manage, audit, and coordinate the processes of change and configuration management processes.

Help Scout is a simple, straightforward way to provide excellent support

paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)