HelpNinja Alternatives & Competitors

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

Help Scout is a simple, straightforward way to provide excellent support.

Key HelpScout features:

User-Friendly Interface Integrated Knowledge Base Collaboration Features Multichannel Support

paid Free Trial $20 / Monthly (5 Mailboxes, 1 Docs site)

Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls.

Key SIPNEX features:

Call Tracking Analytics Dynamic Number Insertion Integration Capabilities Call Recording Features

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Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Key LiveAgent features:

Ticket management Live Chat & In-App-Messaging AI Chatbot AI answer assistant

freemium $15 / Monthly (Small)

The platform for exceptional customer service at scale.

Key Front features:

Unified Inbox Collaboration Integrations Automation

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Key Salesforce Service Cloud features:

Comprehensive Customer Support Scalability Integration Capabilities AI-Driven Insights

A new and better way to support your customers. 8,000+ companies provide personal support at scale with Groove’s Shared Inbox, Knowledge Base, and Reports. All without breaking the bank.

Key GrooveHQ features:

User-Friendly Interface Affordable Pricing Collaborative Features Customizability

Industry's first context-aware Helpdesk Software.

Key Zoho Desk features:

Omnichannel Zia - Artificial Intelligence Embeddable Self-service Multibrand Help Center

freemium $12 / Annually ($12 USD/monthly on Annual Subscription.)

Gorgias is a helpdesk built to provide great support at scale.

Key Gorgias features:

Multi-channel Support Automation Capabilities E-commerce Integration Analytics and Reporting

Helpdesk Software Your Team Can Rely On.

Key Teamwork Desk features:

Integration with Teamwork Projects Automations Customizable Workflows Comprehensive Reporting

Abhisi provides a helpdesk solution that seamlessly integrates with all communication channels used by the customers.

Key Abhisi features:

Unified Inbox Automated Workflows Collaborative Tools Reporting and Analytics

SupportBee's Help Desk Software helps your team collaborate on customer support. All our plans come with UNLIMITED Agents. Start a FREE 14 day trial today!

Key SupportBee features:

User-Friendly Interface Collaboration Customization Integrations

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

Key UserEcho features:

User-Friendly Interface Real-Time Feedback Comprehensive Analytics Customizability

freemium $19 / Monthly