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Zoho Desk VS Ordering Stack

Compare Zoho Desk VS Ordering Stack and see what are their differences

Zoho Desk

Industry's first context-aware Helpdesk Software

Rating
4.7 · 6 reviews
Pricing
Freemium Free trial $12 / Annually ($12 USD/monthly on Annual Subscription.)
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Alternatives Is it good?
Ordering Stack

Ordering Stack: Scalable self-service, automation & loyalty for multi-unit restaurant chains. Kiosks, web/mobile ordering, and deep POS/marketplace integration. Battle-proven by global leaders like KFC, Burger King, and Popeyes.

Rating
0 reviews
Pricing
Paid Free trial €121 / Monthly (per restaurant, we support only restaurant chains.)
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Alternatives Is it good?
Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Zoho Desk seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
1 vs 0
Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 9

Base details

Website, pricing, platforms and company facts side by side.

Zoho Desk
Ordering Stack
Website zoho.com orderingstack.com
Pricing
Freemium Free trial $12 / Annually ($12 USD/monthly on Annual Subscription.) Official pricing
Paid Free trial €121 / Monthly (per restaurant, we support only restaurant chains.) Official pricing
Platforms
Cloud Web iOS Android +1
Cross Platform Linux Windows Android Browser REST API Cloud Java Node JS ReactJS +7
Company Startup from India Startup from Poland · 50 - 99 employees · 2020
Listed in
Customer Service Help Desk Customer Support Knowledge Base Help Desk And Ticketing Customer Engagement Customer Experience Management +4
Food Delivery Multichannel Order Management Loyalty Marketing Restaurant Management Software Omnichannel POS Software +2

About Zoho Desk and Ordering Stack

In their own words, as submitted to SaaSHub.

Zoho Desk
Ordering Stack

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great...

Read more about Zoho Desk

If you need an advanced highly configurable end extendable ordering solution for your restaurant chain, you should check Ordering Stack. It has an extensive product/item model capable of multi-level configuration, great for burgers, pizza, and any other concepts. Mobile and web client is created...

Read more about Ordering Stack

Features and specs

What each product offers, as listed by its team.

Zoho Desk 14 features
Ordering Stack 12 features
  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.
  • Documentations and API Specs
    https://docs.orderingstack.com/
  • Menu management
    Manage all menu items for all channels in one place
  • KIOSK application
    supporting self ordering and self payment
  • mobile app
    loyalty and ordering app
  • web ordering
    Web ordering for mobile & desktop
  • KDS
    Kitchen Display System, also supports workflows
  • Order Ready Screen
    Presenting status of orders for customers
  • Delivery Panel
    Android and Web application for coordinating delivery orders
  • Payment gateways
    Stripes, Adyen, PeP, FiServ, T-Pay, GPWebPay
  • Print Server
    For handling printouts in
  • POS Integrations
    https://orderingstack.com/integrations/
  • Drive Thru Confirmation Board
    Confirmation Board for Oracle Simphony

Videos

Walkthroughs and reviews on video.

Zoho Desk 15 videos + Add
Ordering Stack 0 videos + Add

Keep the spirit of customer centricity alive with Zoho

More videos

  • - What is Zoho Desk? - An Overview
  • - Automate your customer service process with Zoho Desk
  • - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • - 5paisa delivers mobile-first customer service with Zoho Desk
  • - Zoho Desk Review: Okay for what it is
  • - Zoho Desk Introduction To Tickets Tutorial - 2021

No Ordering Stack videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Zoho Desk
Ordering Stack
100% 100%
Customer Support
0% 0%
0% 0%
Omnichannel POS Software
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Restaurant Management Software
100% 100%

Questions & Answers

As answered by people managing Zoho Desk and Ordering Stack.

Why should a person choose your product over its competitors?

Ordering Stack's answer:

dedicated team will help with POS Integration, extensive product model allowing even most advanced combo meals and customizations, asynchronious data processing - very good performance even in in biggest peaks, modern architecture allowing customization and extensions with API and webhooks

How would you describe the primary audience of your product?

Ordering Stack's answer:

We work mainly for mid-size to big multi-unit restaurant chains helping them digitialize their ordering channels

Who are some of the biggest customers of your product?

Ordering Stack's answer:

Burger King (Rex Capital), Popeyes (Rex Capital), PASIBUS, KFC (SAMEX)

What makes your product unique?

Ordering Stack's answer:

Ordering Stack was developed by IT engineers with extensive experience in the QSR domain. It is designed to be programmer and integrator friendly. Some of its features include an extensive QSR product model (such as combo meals), high performance due to its non-blocking architecture, microservices architecture, a high level of customization, and support for Open API and webhooks.

What's the story behind your product?

Ordering Stack's answer:

For 10 years, our team has worked with some of the largest international QSR brands, including KFC, Pizza Hut, Burger King, and Starbucks, implementing bespoke ordering platforms integrated with enterprise-grade POS systems. These collaborations allowed us to gather extensive experience in the QSR domain. Five years ago, we decided to leverage this experience to create Ordering Stack, a modern ordering and self-service platform for multi-unit restaurants.

Which are the primary technologies used for building your product?

Ordering Stack's answer:

We use: Java, Node.js, Apache Kafka, MongoDB, Docker/Kubernetes in backend and React.js in the frontend.

User comments

Share your experience with using Zoho Desk and Ordering Stack. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Zoho Desk 4.7 · 6 reviews
Ordering Stack no reviews yet

View more

We have no reviews of Ordering Stack yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Zoho Desk 1 mention
Ordering Stack 0 mentions

Tracking Ordering Stack since Mar 2021.

Alternatives to Zoho Desk and Ordering Stack

When comparing Zoho Desk and Ordering Stack, you can also consider the following products.

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