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LiveAgent VS Ordering Stack

Compare LiveAgent VS Ordering Stack and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
Ordering Stack

Ordering Stack: Scalable self-service, automation & loyalty for multi-unit restaurant chains. Kiosks, web/mobile ordering, and deep POS/marketplace integration. Battle-proven by global leaders like KFC, Burger King, and Popeyes.

Rating
0 reviews
Pricing
Paid Free trial €121 / Monthly (per restaurant, we support only restaurant chains.)
Promote on VibeVoted
Alternatives Is it good?
Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 9

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Ordering Stack
Website liveagent.com orderingstack.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial €121 / Monthly (per restaurant, we support only restaurant chains.) Official pricing
Platforms
Browser Android iOS
Cross Platform Linux Windows Android Browser REST API Cloud Java Node JS ReactJS +7
Company Startup from Slovakia · 2004 Startup from Poland · 50 - 99 employees · 2020
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Food Delivery Multichannel Order Management Loyalty Marketing Restaurant Management Software Omnichannel POS Software +2

About LiveAgent and Ordering Stack

In their own words, as submitted to SaaSHub.

LiveAgent
Ordering Stack

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

If you need an advanced highly configurable end extendable ordering solution for your restaurant chain, you should check Ordering Stack. It has an extensive product/item model capable of multi-level configuration, great for burgers, pizza, and any other concepts. Mobile and web client is created...

Read more about Ordering Stack

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Ordering Stack 12 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Documentations and API Specs
    https://docs.orderingstack.com/
  • Menu management
    Manage all menu items for all channels in one place
  • KIOSK application
    supporting self ordering and self payment
  • mobile app
    loyalty and ordering app
  • web ordering
    Web ordering for mobile & desktop
  • KDS
    Kitchen Display System, also supports workflows
  • Order Ready Screen
    Presenting status of orders for customers
  • Delivery Panel
    Android and Web application for coordinating delivery orders
  • Payment gateways
    Stripes, Adyen, PeP, FiServ, T-Pay, GPWebPay
  • Print Server
    For handling printouts in
  • POS Integrations
    https://orderingstack.com/integrations/
  • Drive Thru Confirmation Board
    Confirmation Board for Oracle Simphony

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Ordering Stack

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

No analysis of Ordering Stack yet.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Ordering Stack 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No Ordering Stack videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Ordering Stack
100% 100%
Customer Support
0% 0%
0% 0%
Omnichannel POS Software
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Restaurant Management Software
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Ordering Stack.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Ordering Stack's answer:

Ordering Stack was developed by IT engineers with extensive experience in the QSR domain. It is designed to be programmer and integrator friendly. Some of its features include an extensive QSR product model (such as combo meals), high performance due to its non-blocking architecture, microservices architecture, a high level of customization, and support for Open API and webhooks.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Ordering Stack's answer:

dedicated team will help with POS Integration, extensive product model allowing even most advanced combo meals and customizations, asynchronious data processing - very good performance even in in biggest peaks, modern architecture allowing customization and extensions with API and webhooks

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Ordering Stack's answer:

We work mainly for mid-size to big multi-unit restaurant chains helping them digitialize their ordering channels

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Ordering Stack's answer:

For 10 years, our team has worked with some of the largest international QSR brands, including KFC, Pizza Hut, Burger King, and Starbucks, implementing bespoke ordering platforms integrated with enterprise-grade POS systems. These collaborations allowed us to gather extensive experience in the QSR domain. Five years ago, we decided to leverage this experience to create Ordering Stack, a modern ordering and self-service platform for multi-unit restaurants.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Ordering Stack's answer:

We use: Java, Node.js, Apache Kafka, MongoDB, Docker/Kubernetes in backend and React.js in the frontend.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

Ordering Stack's answer:

Burger King (Rex Capital), Popeyes (Rex Capital), PASIBUS, KFC (SAMEX)

User comments

Share your experience with using LiveAgent and Ordering Stack. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Ordering Stack no reviews yet

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We have no reviews of Ordering Stack yet. Be the first one to post

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