Software Alternatives, Accelerators & Startups

Zendesk VS scalerX.ai

Compare Zendesk VS scalerX.ai and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

scalerX.ai logo scalerX.ai

Personalized GenAI agents trained with your knowledge base. Scale 10x with RAG AI agentsโ€”create, train, deploy AI agents in minutes.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • scalerX.ai Main
    Main //
    2024-11-02
  • scalerX.ai Agent Factory
    Agent Factory //
    2024-11-02
  • scalerX.ai Bot Management
    Bot Management //
    2024-11-04
  • scalerX.ai Subscriptions
    Subscriptions //
    2024-11-04

With scalerX you can launch personalized RAG AI agents trained with your knowledge base in minutes. These AI agents are integrated directly into Telegram, including groups and channels. Awesome for education, sales, customer service and growing community engagement.

scalerX.ai

Website
scalerx.ai
$ Details
freemium $5.0 / Monthly (A basic 1-bot plan, 15 requests per day limit)
Platforms
Telegram Web iOS Android
Release Date
2024 October
Startup details
State
FL
Founder(s)
Albert Mavashev, David Mavashev
Employees
1 - 9

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

scalerX.ai features and specs

  • Telegram integration
    Integrated directly into Telegram app, no-code needed
  • Live 24/7 with instant responses
    Your agents are live 24/7 with instant responses
  • Train agents with your data
    Personalize AI agents, integrations with your knowledgebases
  • Multilingual, multi-modal engagement
    Agents can understand and respond in many languages
  • Solo and group chats
    Seamless support for solo chats, groups and channels
  • Privacy, security
    Enhanced privacy, security, access control
  • Text-to-Text, Text-to-image
    Supports text base conversations and generating images from a prompt

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

scalerX.ai videos

Create a scalerX AI Agent

Category Popularity

0-100% (relative to Zendesk and scalerX.ai)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
Chatbots
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and scalerX.ai.

How would you describe your primary audience?

scalerX.ai's answer:

Community driven businesses, SMBs, founders with communities (channels, groups) on telegram, who want to scale and automate sales, customer service, education and more. Startups, Crypto, web3, Gaming, NFT, SaaS.

Who are some of the biggest customers of your product?

scalerX.ai's answer:

As of Oct 2024, we have over 1K MAU and over 300 AI agents deployed on Telegram, growing very fast.

Which are the primary technologies used for building your product?

scalerX.ai's answer:

JavaScript, Telegram, OpenAI, Java, AWS, MongoDB, JSON

What makes your product unique?

scalerX.ai's answer:

-You can train and personalize AI agents with your data

-Integrated with Telegram app on web, desktop, iOS, Android

-Agents can converse in solo mode, channels and groups

-Easy to use, train and deploy and no code required

-Secure with advanced access control capabilities

-Multilingual, live 24/7

What's the story behind your product?

scalerX.ai's answer:

We were building a web3 social platform (wubits.com) and automating a lot of tasks with AI agents such as content creation, summarization and customer service. We decided to launch AI automation as a separate project (scalerX) to help others just like us to take advantage of AI-powered automation. Hence scalerX.ai was born.

Why should a person choose your product over its competitors?

scalerX.ai's answer:

If you want to scale and automate you sales, customer service, education on Telegram groups, channels or solo. Launch AI assistants to scale yourself, team, community or business operations.

User comments

Share your experience with using Zendesk and scalerX.ai. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and scalerX.ai

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

scalerX.ai Reviews

We have no reviews of scalerX.ai yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

scalerX.ai mentions (0)

We have not tracked any mentions of scalerX.ai yet. Tracking of scalerX.ai recommendations started around Nov 2024.

What are some alternatives?

When comparing Zendesk and scalerX.ai, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mava - Customer Support for Community-Driven Companies

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ChatGPT - ChatGPT is a powerful, open-source language model.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Copy.ai - We have created the world's most advanced artificial intelligence copywriter that enables you to create marketing copy in seconds!