Software Alternatives, Accelerators & Startups

ChatGPT VS Zendesk

Compare ChatGPT VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

ChatGPT logo ChatGPT

ChatGPT is a powerful, open-source language model.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • ChatGPT Landing page
    Landing page //
    2023-03-17
  • Zendesk Landing page
    Landing page //
    2024-05-06

ChatGPT features and specs

  • Versatility
    ChatGPT is capable of handling a wide array of tasks, from answering questions and generating text to assisting with coding and providing recommendations.
  • Accessibility
    The platform is easy to access through a web browser, making it convenient for users to utilize its capabilities from almost any device.
  • Natural Language Understanding
    ChatGPT is trained to understand and generate human-like text, which can make interactions feel more intuitive and natural.
  • Time Efficiency
    It can provide quick responses, helping users to get information or solve problems faster than traditional methods.
  • Cost-effective
    For many applications, ChatGPT can be a more affordable option compared to hiring professionals for specific tasks like content creation or customer support.

Possible disadvantages of ChatGPT

  • Accuracy
    While ChatGPT is generally reliable, it can sometimes provide incorrect or misleading information.
  • Context Limitation
    The model may struggle with understanding or maintaining context in long conversations, which can lead to irrelevant or repetitive responses.
  • Bias
    Since ChatGPT is trained on a large dataset containing human text, it can sometimes reflect or even amplify existing biases present in the data.
  • Security and Privacy
    Users must be cautious about sharing sensitive information, as data interactions with the platform may not be entirely secure or private.
  • Dependency
    Heavy reliance on ChatGPT for tasks can lead to a reduction in critical thinking and problem-solving skills among users.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

ChatGPT videos

ChatGPT Review & Demo 2023 (ChatGPT Features, Benefits, Pros & Cons)

More videos:

  • Review - ChatGPT Asked Me to Review This!
  • Review - What is ChatGPT and How You Can Use It

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ChatGPT and Zendesk)
AI
100 100%
0% 0
Customer Support
0 0%
100% 100
AI Writing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using ChatGPT and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ChatGPT and Zendesk

ChatGPT Reviews

  1. my personal assistant at work

    I recently acquired access to ChatGPT, one of the most advanced language models out there, and I must say it has made a significant impact on my analytics work. It has definitely become an integral part of my daily use.

    Analytical support: ChatGPT does a great job of providing accurate and timely answers. It can also help me analyze large amounts of data. Efficiency: This product allows me to work more efficiently by using it to quickly find information or get recommendations.

  2. Word.Studio
    · Editor at Word.Studio ·
    The essential AI everything tool.

    OpenAI continues to lead the way among the foundation model providers. I started using ChatGPT at 3.5 much like many other people. And although it was extremely powerful, it doesn't compare to what it has become with the new reasoning models like o1 and o3. These models produce outputs that are on a new level in terms of quality.

    I've been using custom GPT's extensively and they are very valuable once you get them dialed in to your own specific workflows. they recently rolled out projects which also have the ability to add custom instructions. Many of the custom GPT's that I've made do not need anything other than custom instructions. They don't need Web hooks or documents to reference, so a project will suffice. projects also allow connecting and switching between some of the newer reasoning models as well while custom GPT's are limited to the 4o model.

    Real time voice assistant is a game changer when you are on the go. And the human-like speech synthesis is incredible. uploading photos and giving the voice assistant access to live video from your phone has so many use cases that I have yet to realize.

    Many of the tools we have on WordStudio are powered by the OpenAI family of models via API. We recently hooked some of the tools to their o1 model and the improvements in the outputs are astounding.

    I've tried Anthropic's Claude and have experimented with DeepSeek, but I keep returning to ChatGPT for critical work.

    🏁 Competitors: Claude by Anthropic, Deepseek R1, Llama
    👍 Pros:    Active development|Powerful models|Api & webhooks|Multi modal|Canvas mode for long-form content and code|Text, image + video generator
    👎 Cons:    Image generator is lacking|Organization of chats is cumbersome
  3. WOW!One love

    My journey with GPT-4 as a novice programmer has been nothing short of remarkable. I used it to write a game, and despite my limited programming knowledge, I was astonished by the results.

    It makes coding suggestions, completes my code, and even identifies bugs, which has been a game-changer for me. It feels like having a co-programmer who anticipates my needs and guides me in the right direction.


AdvisorZen vs. ChatGPT vs. Microsoft 365 Copilot: Which is the Best for Financial Advisors?
Cost-effectiveness is a critical factor when choosing AI-powered tools for wealth management. Financial advisors need solutions that provide high value without overburdening their budgets. Platforms like AdvisorZen, ChatGPT, and Microsoft 365 Copilot aim to deliver powerful features at competitive prices, helping advisors streamline operations, enhance client service, and...
Best 5 AI Chatbots of 2024
OpenAI's ChatGPT stands as a pinnacle of achievement in the realm of AI-powered chatbots. Renowned for its exceptional computational capabilities, ChatGPT not only reigns as the preeminent choice among consumer-facing platforms but also emerges as the indisputable leader in various performance metrics. Powered by the groundbreaking GPT-3.5 and GPT-4 AI language models,...
What Is the Best AI for Resume Review? The Best Alternatives to ChatGPT in 2024
I signed in using my Gmail account and provided my birthday. Then I encountered the first hiccup: there was no obvious way to upload my resume file (in the free ChatGPT account). I cobbled together the prompt, resume, and job description in Notepad and then pasted everything into ChatGPT. Side note: the premium ChatGPT Plus at $20/month supports file uploads, but let's stick...
Source: jobsearch.coach
9 Best Text To Music Apps of 2023
We've previously covered the strengths and weakness of ChatGPT music prompts. WavTool's secret sauce is the ability to translate GPT's output into direct actions within the DAW. So instead of simply printing out a list of chords in plain text, you get a complete MIDI file.
Top 31 ChatGPT alternatives that will blow your mind in 2023 (Free & Paid)
ChatGPT is based on GPT-3, owned by OpenAI - an artificial intelligence research laboratory. Because of its increasing popularity, ChatGPT is facing several issues right now. If you've encountered ChatGPT down or ChatGPT at capacity error recently, don't fret. Try Chatsonic, which is like ChatGPT but with superpowers.
Source: writesonic.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, ChatGPT seems to be a lot more popular than Zendesk. While we know about 824 links to ChatGPT, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ChatGPT mentions (824)

  • How to Make Images GHIBLIFIED!
    Two of the most popular sources for doing that are ChatGPT and Grok. - Source: dev.to / about 2 months ago
  • Building a Customer Support Portal with Strapi, GPT, and Next.js (Part 1)
    GPT (Generative Pre-trained Transformer) is an AI model developed by OpenAI that can understand and generate human-like text. It will power the conversational AI features of the customer support portal, enabling the system to provide automated responses and help with personalized support through natural language processing. - Source: dev.to / 3 months ago
  • How AI is Becoming Everyone's Tool 🎉
    Play with ChatGPT: Go to ChatGPT and start chatting. Ask it anything, you’ll be amazed! - Source: dev.to / 5 months ago
  • Is OpenAI API cheaper than ChatGPT? Here is How you Can Find Out
    Most people know about ChatGPT through chat.openai.com --- you pay a subscription and chat through their website. But there's another way: OpenAI's API. - Source: dev.to / 6 months ago
  • Zeta Comics: Blending AI & Art in Digital Stories
    The advent of AI in art, particularly through GPT and Dall-E, marked a turning point. Initially, my gateway drug into AI was Dall-E 2 and Midjourney. Though Midjourney produced better results, I gravitated to Dall-E because it had a free tier. It led me to create background images that I could place my character poses on, like an animation cell. Dall-E 3 offered a huge upgrade in output quality. With ChatGPT... - Source: dev.to / 8 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing ChatGPT and Zendesk, you can also consider the following products

Jasper.ai - The Future of Writing Meet Jasper, your AI sidekick who creates amazing content fast!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Copy.ai - We have created the world's most advanced artificial intelligence copywriter that enables you to create marketing copy in seconds!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Writesonic - If you’ve ever been stuck for words or experienced writer’s block when it comes to coming up with copy, you know how frustrating it is.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!