Zendesk Reviews

1. CatherineColins

   · HR at CODESY · 7 months ago
   Powerful Helpdesk, But Frustrating and Overpriced

   We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.

   First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.

   The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.

   Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.

   👍 Pros:    Wide feature set for support ticketing and customer service workflows.

   👎 Cons:    Expensive pricing with important features locked behind higher tiers.
2. stu14

   about 2 years ago
   Clunky & awful customer service

   Would give them 0/5 if I could!

   🏁 Competitors: HubSpot, Freshdesk

   👎 Cons:    Customer support|Ux/ui|Limited features

CommandPost Reviews

Zendesk mentions (7)

• The Ultimate Guide to Building Internal Tools in 2024

  Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago

• is this scam

  That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago

• [HELP] Can't log in to upload SSL due to expired SSL

  Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago

• Special trick to get support for battery replacement ?

  Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago

CommandPost mentions (7)

• Native BRAW Support in Final Cut Pro!

  Exciting Times! Lots of very smart developers told me it would be impossible to add BRAW support to #FCPX. Lots told me it would be impossible to do it on the App Store. However 131 days later - here we are! Https://brawtoolbox.io Https://gyroflowtoolbox.io Https://commandpost.io. Source: over 3 years ago

• Input devices

  However, I am working in Adobe 99% of the time. I have not spent much time with Command Post but I sense that it is a hill I have neither the time nor technical knowhow to climb. So I'm curious if there's anything else out there that is close to the feel and has inertia like the Speed Editor, that is easy to work with/has some low level integration with Premiere. I will say, when I have to use the apple Magic... Source: over 3 years ago

• No board is safe from modding.

  I can confirm that CommandPost works! I tried it out today and while it took me a few minutes of tweaking the settings, now the Speed Editor is fully rebindable in any app in MacOS either using keyboard shortcuts or menu iteums. It take a little getting used to the CommandPost interface, but once you’ve mapped everything, you don’t have to use it unless you want to make changes. My major issue is that there’s no... Source: almost 4 years ago

• is there a way for the playhead to always be visible?

  CommandPost can do that for you, but it might be a bit wonky: https://commandpost.io. Source: over 4 years ago

• [META] Can we add a section on the wiki with useful apps?

  CommandPost - Plug-in suite for Premiere and FCPX primarily for using control surfaces. Mainly I’ve used this to enable scrolling timeline on FCPX but I’m sure there’s so much more to discover in this app. Source: over 4 years ago