Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CommandPost Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

CommandPost mentions (7)

• Native BRAW Support in Final Cut Pro!

  Exciting Times! Lots of very smart developers told me it would be impossible to add BRAW support to #FCPX. Lots told me it would be impossible to do it on the App Store. However 131 days later - here we are! Https://brawtoolbox.io Https://gyroflowtoolbox.io Https://commandpost.io. Source: over 3 years ago

• Input devices

  However, I am working in Adobe 99% of the time. I have not spent much time with Command Post but I sense that it is a hill I have neither the time nor technical knowhow to climb. So I'm curious if there's anything else out there that is close to the feel and has inertia like the Speed Editor, that is easy to work with/has some low level integration with Premiere. I will say, when I have to use the apple Magic... Source: over 3 years ago

• No board is safe from modding.

  I can confirm that CommandPost works! I tried it out today and while it took me a few minutes of tweaking the settings, now the Speed Editor is fully rebindable in any app in MacOS either using keyboard shortcuts or menu iteums. It take a little getting used to the CommandPost interface, but once you’ve mapped everything, you don’t have to use it unless you want to make changes. My major issue is that there’s no... Source: almost 4 years ago

• is there a way for the playhead to always be visible?

  CommandPost can do that for you, but it might be a bit wonky: https://commandpost.io. Source: over 4 years ago

• [META] Can we add a section on the wiki with useful apps?

  CommandPost - Plug-in suite for Premiere and FCPX primarily for using control surfaces. Mainly I’ve used this to enable scrolling timeline on FCPX but I’m sure there’s so much more to discover in this app. Source: over 4 years ago