Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
Zoho Desk
tawk.to
LiveChat
Cloud Devs
Lemon.io
Hubstaff Talent
Toptal
Andela
Perfectlancer
Flexiple
Unicorn.io
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Zendesk Cloud DevsZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
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We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
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I've been working with Clouddevs for almost an year now, but it feels like more. It has been a delight to work on many projects, all of them with high-end tech and great people. There is always opportunity to improve and push myself further. I can make my own hours, respecting the clients needs. Never had a delay with payments.
Despite not being their usual area of expertize, Cloud devs found a suitable developer quickly and ensured the project could be completed to a high standard. They worked remotely, maintaining regular contact and meeting in-person monthly to ensure all goals aligned.
Based on our record, Cloud Devs should be more popular than Zendesk. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago
Test-Driven Development with Dart: Ensuring Code Quality by CloudDevs. - Source: dev.to / 2 months ago
Some great opportunities here! clouddevs.com and unicorn.dev are also great places to find remote work for peeps in LATAM and ASIA. Source: about 3 years ago
Cloud devs - https://clouddevs.com/ - apply to be a Latin Am. contractor. Source: over 3 years ago
You have to use the years to build a strong portfolio, expand your skill sets and apply for higher paying jobs. I work a side hustle at clouddevs.com to make this mark combined with my day job. I'm from Asia. Trust in some parts of the world a 6-figure salary could be for an entry level dev as well. Source: over 3 years ago
Clouddevs.com is hiring devs located in Asia and the LatAms. Source: over 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Lemon.io - Lemon.io is a community of vetted offshore developers for startups.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Hubstaff Talent - 100% free marketplace for companies looking to find the world's best remote talent. No fees.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Toptal - Hire the Top 3% of Freelance Talentยฎ. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.