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LiveAgent VS Cloud Devs

Compare LiveAgent VS Cloud Devs and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
Cloud Devs

Hire from our exclusive pool of highly-vetted remote LatAm developers and designers starting from 45usd/ hour.

Cloud Devs screenshot
Rating
5.0 · 4 reviews
Pricing
Paid Free trial $45 (per hour )
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Cloud Devs seems to be more popular. It has been mentioned 14 times since March 2021.

social mentions
0 vs 14
user rating
5.0 vs 5.0
Customer Support popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
Cloud Devs
Website liveagent.com clouddevs.com
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Paid Free trial $45 (per hour ) Official pricing
Platforms
Browser Android iOS
Browser
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Work Marketplace Freelance Marketplace Marketplace Software Engineering +1

About LiveAgent and Cloud Devs

In their own words, as submitted to SaaSHub.

LiveAgent
Cloud Devs

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Hire from our exclusive pool of senior remote LatAm developers and designers

Read more about Cloud Devs

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
Cloud Devs 2 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Royalty free images
  • Tagging

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
Cloud Devs

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • Overall, Cloud Devs is considered a good service for businesses looking to quickly hire high-quality freelance developers, particularly from Latin America. The platform's stringent selection process and focus on quality are well-regarded by clients. However, as with any service, the experience may vary based on specific needs and expectations.

Why this product is good

  • Cloud Devs is praised for its platform that connects businesses with top-tier freelance developers. Clients appreciate the rigorous vetting process, ensuring that they work with experienced and skilled professionals. The platform focuses on Latin American developers, offering competitive rates due to the region's economic advantages, while maintaining high quality standards. Additionally, Cloud Devs emphasizes fast matching times — typically within 24 hours — which is a significant benefit for businesses that need to accelerate their development timelines.

Recommended for

  • Startups looking for cost-effective development resources without compromising on quality.
  • Businesses that need to scale their development teams quickly.
  • Companies seeking developers for specific projects or technologies that are well-represented in the Latin American talent pool.
  • Organizations that value a streamlined hiring process and fast turnaround times for matching with developers.

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
Cloud Devs 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

No Cloud Devs videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
Cloud Devs
100% 100%
Customer Support
0% 0%
0% 0%
Work Marketplace
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Freelance Marketplace
100% 100%

Questions & Answers

As answered by people managing LiveAgent and Cloud Devs.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Cloud Devs. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
Cloud Devs 5.0 · 4 reviews

View more

  • Fine collection of free 3D images
    SaaSHub review
    · Jul 2021

    3D Bay has a wide selection of high-quality 3D images for download. It's completely free to use. Adding to my bookmarks now!

  • Flexible and reliable
    SaaSHub review
    · Feb 2021

    I've been working with Clouddevs for almost an year now, but it feels like more. It has been a delight to work on many projects, all of them with high-end tech and great people. There is always opportunity to improve...

  • Awesome developers.
    SaaSHub review
    · Feb 2021

    Despite not being their usual area of expertize, Cloud devs found a suitable developer quickly and ensured the project could be completed to a high standard. They worked remotely, maintaining regular contact and...

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

LiveAgent 0 mentions
Cloud Devs 14 mentions

Tracking LiveAgent since Mar 2021.

View more

Alternatives to LiveAgent and Cloud Devs

When comparing LiveAgent and Cloud Devs, you can also consider the following products.

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