Software Alternatives, Accelerators & Startups

Userflow VS Intercom

Compare Userflow VS Intercom and see what are their differences

Userflow logo Userflow

Turbo-charge your user onboarding and convert more customers

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Userflow Landing page
    Landing page //
    2023-06-10
  • Intercom Landing page
    Landing page //
    2023-07-05

Userflow videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Userflow and Intercom)
User Onboarding And Engagement
Customer Support
0 0%
100% 100
User Engagement
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userflow and Intercom

Userflow Reviews

15 best user onboarding software you need to try in 2023
Taking a similar approach to UserGuiding, Userflow adds pop-ups, hotspots, checklists and other features on top of web app screens to guide the newcomer through the main product features. You must first install Useflow’s Javascript into your web app script. Thereafter, no additional coding is required.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Userflow might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userflow mentions (8)

  • Launch HN: Frigade (YC W23) – Faster, better product onboarding
    Are you able to share the main differences between yourselves and Userflow (https://userflow.com/)? Watching the video looked pretty similar. - Source: Hacker News / about 1 year ago
  • Multi-Million Dollars in annual revenue with just 3 employees!
    Last week I had the opportunity of talking to another great founder. Esben Friis-Jensen is the cofounder of Userflow and his company has a multimillion-dollar annual revenue with just 3 employees. Source: almost 2 years ago
  • Looking for recommendations on what to use to create a product walk through
    I’ve just put https://userflow.com/ into our product and I love it. We are bootstrapping - they have a bootstrappers plan $100/mo, a cost for onboarding I was happy to pay. Source: about 2 years ago
  • Roast my startup: sliceloop is a platform that helps with content operations management
    A client at a digital agency I used to work for used this for onboarding new customers to an online trading platform: https://userflow.com/. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    Https://userflow.com/ is pretty good. Source: about 2 years ago
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Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Userflow and Intercom, you can also consider the following products

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Drift - A messaging app that helps you grow your business.