15 best user onboarding software you need to try in 2023

1

UserGuiding

UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature – highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.

#User Onboarding And Engagement #Self Service Support #User Engagement 2 social mentions

2

Userflow

Taking a similar approach to UserGuiding, Userflow adds pop-ups, hotspots, checklists and other features on top of web app screens to guide the newcomer through the main product features. You must first install Useflow’s Javascript into your web app script. Thereafter, no additional coding is required.

#User Engagement #User Onboarding And Engagement #Digital Adoption 8 social mentions

3

Userpilot

It probably scores a little higher than Userpilot in terms of its visual styling and customization options, which are very easy on the eye. Appcues would be a good choice if you’re onboarding a design, ecommerce, or creativity tool. Among its clients are content-creation tool Writer and video collaboration platform Frame.io.

#User Engagement #User Onboarding And Engagement #Digital Adoption 2 social mentions

4

Intro.js

The free version offers tooltips and screen portion highlights, which might suffice if your app is relatively straightforward. However, Intro.js is designed to be cut and pasted into your app’s code to create onboarding functions it wouldn’t otherwise have. Therefore, you’ll still need to have built a basic onboarding workflow ready.

#User Engagement #User Onboarding And Engagement #Digital Adoption 14 social mentions

5

Appcues

It probably scores a little higher than Userpilot in terms of its visual styling and customization options, which are very easy on the eye. Appcues would be a good choice if you’re onboarding a design, ecommerce, or creativity tool. Among its clients are content-creation tool Writer and video collaboration platform Frame.io.

#User Engagement #User Onboarding And Engagement #Digital Adoption

6

Usetiful

Usetiful is one of the best-value onboarding tools we’ve found — it’s premium version is just $99/month for up to 20,000 users.

#Digital Adoption #User Onboarding And Engagement #User Engagement 2 user reviews

7

Chameleon

As their brand name suggests, Chameleon want to be about product development and customer analytics as much as education or user capture. They’ve devised a workflow that tailors tours to feedback, which should prove popular both with users, for whom the experience is personalized, and app creators, who see an improved conversion and churn rate.

#User Engagement #User Onboarding And Engagement #Digital Adoption 2 social mentions

8

Intercom

With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

#CRM #Customer Iteraction #Customer Messaging 6 social mentions

9

Pendo

Pendo.io is designed to reduce the time taken to onboard new users, and 82% of customers have seen a minimum of 10% reduction in time and effort since implementing it. Guided tours can be built with sophisticated segmentation allowing you to drive users quickly to features they’ll love.

#Analytics #Web Analytics #User Analytics 1 social mentions

10

Userlane

However, it also has a strong focus on keeping existing users and employees up to date with new features. Userlane claim to be able to reduce client support contacts by up to 50%. You can easily add GIFS, videos, and other appealing content to help keep users on target as they learn. In fact, its speedy content creation facilities are among its standout features.

#User Engagement #Employee Engagement #Onboarding Software

11

Candu

Unusually Candu allows you to embed product updates and notifications directly into pages, rather than have them appear as pop-ups. Candu has the usual checklists, tooltips, and analytics too. It has a more mobile-focused approach than other comparable platforms and allows you to customize everything from dashboards to forms, surveys and announcement banners.

#Web App #Productivity #User Experience

12

Userlist

With Userlist you can create sophisticated email marketing strategies, in-app messages, and behavior-based campaigns. It will segment your customer base and let you track progress with each lead. You can maintain multiple mailing lists, then time and trigger one-off messages. This is one of the most sales-focused tools we’ve reviewed, and with corporate clients in mind, it has to be.

#User Onboarding And Engagement #User Onboarding #Messaging 8 social mentions

13

Helppier

Back in the land of individual user onboarding, Helppier provides all the tools you might expect and adds in screen-captured video tutorials, graphics, and interactive user guides. It’ll even integrate with your Vimeo or YouTube channels to save you time updating them.

#User Engagement #User Onboarding And Engagement #Digital Adoption

14

Typeform

Here’s another neat specialist product for on oft-overlooked function. Typeform helps you create attractive, easy to complete forms for customer feedback, quizzes, and other quick interactions. Their templates are designed to spur users to want to get in touch, rather than ignore or minimize pop-ups.

#Form Builder #Surveys #Customer Feedback 17 social mentions

15

Customer.io

With a focus on messaging, Customer.io lets you create sales workflows around various pushes and nudges, across a range of channels. Email, SMS messages, and push notifications can all be built into an engagement campaign designed to pique curiosity.

#Email Marketing #CRM #Email Marketing Platforms 27 social mentions