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Crisp Chat VS Intercom

Compare Crisp Chat VS Intercom and see what are their differences


Multi-channel customer support software

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Crisp Chat Landing Page
Crisp Chat Landing Page

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

Intercom Landing Page
Intercom Landing Page

Crisp Chat details

Categories
Customer Support Help Desk CRM Live Chat Chatbots Knowledge Base Customer Service
Website crisp.chat  
Pricing URL Official Crisp Chat Pricing  
Details $freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Release Date-

Intercom details

Categories
CRM Customer Iteraction Customer Messaging Customer Support Live Chat
Website intercom.com  
Pricing URL Official Intercom Pricing  
Details $-
Platforms
-
Release Date-

Crisp Chat Pricing
Crisp Chat Pricing Screenshot

Intercom Pricing
Intercom Pricing Screenshot

Crisp Chat videos

No Crisp Chat videos yet. You could help us improve this page by suggesting one.

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Intercom videos

Intercom Software Review, Engage, Respond, Educate

More videos:

  • - BTI V6 1200m Bluetooth & Intercom Review
  • - Intercom Review & Tutorial - How to Use Intercom for Websites

Category Popularity beta

0-100% (relative to Crisp Chat and Intercom)
21
21%
79%
79
28
28%
72%
72
13
13%
87%
87
23
23%
77%
77

Reviews

These are some of the external sources and on-site user reviews we've used to compare Crisp Chat and Intercom

Crisp Chat Reviews

We have no reviews of Crisp Chat yet.
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Intercom Reviews

Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
Source: helpcrunch.com
The 36 Best Marketing Automation Tools to Use in 2020
All in all, Intercom is one of the most popular and preferred messaging platforms by SaaS companies. The cons of Intercom is that it gets expensive once you start to have a little bit more active users, and also, lacks a visual workflow builder similar to tools like Encharge and Autopilot, which limits the possibilities of customer journey creation. Last but not least,...
Source: encharge.io
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Intercom's support interface lets you jump between emails quickly, and reply in short, chat-style messages. On the right, you'll see the contact's full profile—including the last time they visited your site, the number of times they've used your app, and more. You can even integrate your support center into your mobile app with Intercom's iOS and Android code, and respond...
Source: zapier.com

What are some alternatives?

When comparing Crisp Chat and Intercom, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Drift - A messaging app that helps you grow your business.

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Zendesk Chat - Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software.

User comments

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