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UseResponse VS ZenDesk

Compare UseResponse VS ZenDesk and see what are their differences


Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Zendesk is a beautiful, lightweight help-desk solution.
UseResponse Landing Page
UseResponse Landing Page
ZenDesk Landing Page
ZenDesk Landing Page

UseResponse details

Categories
Help Desk Customer Support Customer Service
Website useresponse.com  
Pricing URL Official UseResponse Pricing  
Details $-
Platforms
-
Release Date-

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Platforms
-
Release Date-

UseResponse Pricing
UseResponse Pricing Screenshot

ZenDesk Pricing
ZenDesk Pricing Screenshot

UseResponse videos

Customer Feedback & Support Software UseResponse

ZenDesk videos

Zendesk product demo

More videos:

  • - Introduction to Zendesk Support (for beginners)
  • - Zendesk Review

Category Popularity beta

0-100% (relative to UseResponse and ZenDesk)
12
12%
88%
88
16
16%
84%
84
18
18%
82%
82
100
100%
0%
0

Reviews

These are some of the external sources and on-site user reviews we've used to compare UseResponse and ZenDesk

UseResponse Reviews

We have no reviews of UseResponse yet.
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ZenDesk Reviews

Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
In this guide, we listed ten possible alternatives to Zendesk. Some apps like Freshdesk are clearly a better option; however, the other apps may simply provide a choice and don’t instantly reflect superior features over Zendesk’s. Take a close look at the reasons why you should prefer the app over Zendesk or vice-versa.
8 Zendesk Alternatives to Rock Your Customer Service
When it comes to organizing community portal, zendesk won’t do a good job as helpdesk should be not just ticketing system but overall support solution. If you want solution especially self-hosted one, UseResponse would be an option https://www.useresponse.com Organizing multi-forums and providing instant support to customers makes it stand out on the market and easier tools...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Today you need to offer support via email, Twitter, Facebook, and perhaps phone. Tomorrow, who knows which new social networks and communications tools will be most popular? Zendesk is ready either way. It's designed to enable you to help your customers wherever they are, with support for tools to add chat, SMS, and much more—along with CRMs, forms, and other tools that can...
Source: zapier.com

What are some alternatives?

When comparing UseResponse and ZenDesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

GetSatisfaction - Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

UserReport - Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.

User comments

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