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Nolt.io VS Zendesk

Compare Nolt.io VS Zendesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Nolt.io logo Nolt.io

A fast & beautiful way to collect user feedback

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Nolt.io Landing page
    Landing page //
    2019-03-24

$25 / month

  • Zendesk Landing page
    Landing page //
    2024-05-06

Nolt.io features and specs

  • User-friendly Interface
    Nolt provides an intuitive and easy-to-navigate interface that makes it simple for users to submit feedback and ideas without any hurdles.
  • Customizable
    Nolt offers various customization options, allowing businesses to tailor the feedback board to match their brand's look and feel.
  • Integrations
    It supports integrations with tools like Slack, Intercom, and Zapier, making it easy to manage feedback within existing workflows.
  • Voting System
    Users can upvote and comment on ideas, allowing the most valuable suggestions to naturally rise to the top.
  • Anonymous feedback
    Nolt allows users to submit feedback anonymously, encouraging more honest and open feedback.
  • Affordability
    Nolt offers competitive pricing plans, providing great value for small to medium-sized businesses.

Possible disadvantages of Nolt.io

  • Limited Advanced Features
    While Nolt covers basic feedback management very well, it may lack some of the advanced features offered by more comprehensive project management tools.
  • User Management Limitations
    Nolt might not be suitable for large enterprises with complex user management needs, as it offers limited functionality in this area.
  • Customization Constraints
    Although customizable, the scope for customization might not be enough for businesses seeking highly specific functionality.
  • Learning Curve for Integrations
    While Nolt does support various integrations, setting them up correctly can be somewhat challenging for users without technical expertise.
  • Limited Analytics
    Nolt provides basic analytics but lacks in-depth analytical tools that could be beneficial for more data-driven decision making.
  • No Mobile Apps
    As of now, Nolt does not offer dedicated mobile apps, which may be a hinderance for users looking for mobile-first solutions.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Nolt.io videos

+ Add

Give Your Community A Vote And A Voice With Nolt (Onboaring and Review)

More videos:

  • Review - Nolt.io Suggestion Board!

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Nolt.io and Zendesk)

Nolt.io

Zendesk

Customer Feedback
100 100%
Customer Feedback
0% 0
Customer Support
0 0%
Customer Support
100% 100
Feedback
100 100%
Feedback
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Nolt.io and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nolt.io and Zendesk

Nolt.io Reviews

10 Best Canny Alternatives and Competitors in 2025
Customer feedback doesn’t have to be boring. At least that’s how the leaders behind Nolt feel. As one of the top alternatives to Canny, this app offers a stunning, visual feedback board that users will love to use when collecting feedback.
Source: clickup.com
Top 10 FeatureBase alternatives you should evaluate in 2024
Small businesses prefer Nolt (opens in new tab) than Featurebase because it is more friendly to them and simpler to use. It is a lightweight feedback management software with basic features. Nolt has a very modern user interface. It also has several cons that has to be kept in mind.
Source: featureos.app
17 Best Canny Alternatives in 2024
Nolt.io is a customer feedback tool that helps you collect and organize feedback from your customers. You can use this tool to create a single place where all of your customers' comments are collected and organized into relevant topics so that you can easily find ways to improve your products. You can also get real-time insights into your customers' experiences by viewing...
Source: supahub.com
30+ Customer Feedback Tools comparison
Some tools are perfected and focused on a specific use-case (ie Canny, Nolt, FeatureUpvote) while others are feature-rich for general purpose (ie ClearFlask, UserVoice). If you cannot find the right tool, customize one to fit your needs.
Source: clearflask.com

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Nolt.io might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Nolt.io mentions (8)

  • Ask HN: Product people, what do you use to manage your roadmap?
    I’ve seen others use nolt. https://nolt.io/. - Source: Hacker News / 9 months ago
  • Rust future
    Seems like nolt.io and rust feedback is privated at the moment, must have had ppl bombing it after the update. Source: almost 2 years ago
  • So I just built an Upvote board application inspired by 50hacks
    - Employee feedback board - a place where bigger companies can head their employees and their problems (https://nolt.io/ for employees and companies). Source: almost 3 years ago
  • stop getting pissed at losing
    Well it is one of the better early tier monuments, what other reason would they have for making it easier? It has always worked properly and fine. Also there was a MASSIVE uproar from the community because of it, if it wasnt just for the noobs they would have left it. https://rust.nolt.io/ had practically nothing but complaints from players on it for weeks, to this day I still occasionally see it. Not to mention... Source: about 3 years ago
  • Bigscreen roadmap, most voted ideas, user suggestions?
    If anyone at bigscreen reading this then please make a http://feedback.bigscreenvr.com/ page and use Nolt · Feedback boards your users will love or something like this or make a custom one, so anyone can see your roadmap and give suggestion and vote ideas. It will also help you to know what users want and you will also get lot of free ideas. Source: over 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Nolt.io and Zendesk, you can also consider the following products

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upvoty - User feedback in 1 simple overview 🔥

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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