Software Alternatives, Accelerators & Startups

Medium VS LiveAgent

Compare Medium VS LiveAgent and see what are their differences

Medium logo Medium

Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Medium Landing page
    Landing page //
    2023-07-08
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Medium

Website
medium.com
Pricing URL
-
$ Details
Platforms
-
Release Date
-

Medium features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Medium videos

Medium Review - with Tom Vasel

More videos:

  • Review - Starting a blog on Medium.com? Watch this FIRST.
  • Review - ‘Angrezi Medium’ review | Komal Nahta
  • Review - The Medium Review
  • Review - The Medium - Before You Buy
  • Review - I recommend: The Medium (Review)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Medium and LiveAgent)
Blogging
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging Platform
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Medium and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Medium and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Medium and LiveAgent

Medium Reviews

25+ Medium Alternative Platforms for Publishing Articles
Medium is an online platform that was created in 2012 by Evan Williams. It is a place for people to share their thoughts and ideas on various topics. Medium has about 100 million monthly visitors, which makes it one of the most popular platforms for publishing articles.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
From thе simplicity of Ghost to thе vеrsatility of Substack, thеrе’s a homе for еvеryonе seeking great Medium alternatives. Thеsе altеrnativеs offеr a world of possibilitiеs for rеadеrs and authors alikе. Whеthеr you’rе in sеarch of a uniquе platform to sharе your thoughts or want to read frеsh contеnt, thеsе platforms havе somеthing spеcial to offеr. All in all, we...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters. This business model allows Substack users to build a direct relationship with their readers via their email inboxes, whereas Medium interactions primarily...
How to Choose the Best Blogging Platform in 2021 (Compared)
Medium works much like a social networking site where you can create an account and start publishing your articles. After you sign up, you’ll have a profile address like this: https://medium.com/@yourname. But you cannot use your own domain.
Best CMS Platforms in 2019 [WordPress vs Joomla vs Drupal vs Squarespace vs Wix vs Medium]
Medium is famous as a blogging and content sharing platform. If you want to create a blog or news publishing site, Medium could be one of the best CMS solutions. Not only that, Medium was selected as the top 3rd blogging platform in a survey of the Slant community.
Source: wedevs.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Medium seems to be more popular. It has been mentiond 2226 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Medium mentions (2226)

  • Mistral Fine-Tune
    This article reviews some of the most advanced RAG methods: https://medium.com/@krtarunsingh/advanced-rag-techniques-unlocking-the-next-level-040c205b95bc (not mine). - Source: Hacker News / about 18 hours ago
  • Fossil fuels could have been left in the dust 25 years ago
    I find this an interesting statistics, in 2023 there were 36.5k total people employed in the US coal industry. [1] It's simply just not a lot of people in the grand scheme. That speaks to how industrialized coal production is in the US - it doesn't take that many people to do mountain top removal and drive heavy machinery. FWIW & for comparison, Circuit city at its peak employed 40k people, that's more people... - Source: Hacker News / 2 days ago
  • Pink Horse Power Male Enhancement Maximize Your Confidence: Effective Strategies
    Https://medium.com/@PinkHorsePower/pink-horse-power-male-enhancement-beyond-limits-exploring-advanced-male-enhancement-techniques-41edf63a394b. - Source: Hacker News / 1 day ago
  • S3 Is Showing Its Age
    Presumably, you could have searched and found this https://medium.com/@ivaramme/systems-design-notes-aws-s3-6ef82a101e15. - Source: Hacker News / 3 days ago
  • Apple's foldable MacBooks rumored to ship in 2026
    Source, https://medium.com/@mingchikuo/apple%E7%9A%84%E9%A6%96%E6%AC%BE%E6%8A%98%E7%96%8A%E7%94%A2%E5%93%81-%E5%85%A8%E8%9E%A2%E5%B9%95%E6%8A%98%E7%96%8Amacbook%E8%AA%BF%E6%9F%A5%E6%9B%B4%E6%96%B0-apples-first-folding-product-the-full-screen-foldable-macbook-0a78c2772568 (has English translation below) Who is Ming-Chi Kuo? > Ming-Chi Kuo, an analyst for TF International Securities and icon in the community,... - Source: Hacker News / 2 days ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Medium and LiveAgent, you can also consider the following products

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Tumblr - A feature rich and free blog hosting platform offering professional and fully customizable templates, bookmarklets, photos, mobile apps, and social network integration.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.