Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Medium Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Medium mentions (2244)

• Malicious VSCode extensions with installs discovered

  Actual Medium post as shared by the creator of the fake VSCode Extension: We Hacked Multi-Billion $ Companies in 30 Minutes with a VSCode Extension https://medium.com/@amitassaraf/the-story-of-extensiontotal-how-we-hacked-the-vscode-marketplace-5c6e66a0e9d7 (https://news.ycombinator.com/item?id=40624000). - Source: Hacker News / about 22 hours ago

• Malicious VSCode extensions with installs discovered

  Seems to be taken from https://medium.com/@amitassaraf/2-6-exposing-malicious-extensions-shocking-statistics-from-the-vs-code-marketplace-cf88b7a7f38f. I doubt the writer of this article knows of any technical details and just carried over the mistake. - Source: Hacker News / about 22 hours ago

• Next-generation web framework Teo, supports Node.js, Python and Rust

  Here's an example discussion for building the full stack yourself: https://medium.com/@lawsontaylor/the-ultimate-fastapi-project-setup-fastapi-async-postgres-sqlmodel-pytest-and-docker-ed0c6afea11b The value comes from the sort of community-agreed data model: Why: https://docs.pydantic.dev/latest/why/ Datamodel code gen: https://docs.pydantic.dev/latest/integrations/datamodel_code_generator/ With this at the... - Source: Hacker News / 1 day ago

• Stop resizing the browser: improve testing for responsiveness

  Https://medium.com/@rares.popescu/2-ways-to-avoid-the-automatic-zoom-in-on-input-fields-8a71479e542e#:~:text=Apple%20devices%20(iOS)%20on%20Safari,16px%20should%20do%20the%20trick. - Source: Hacker News / 3 days ago

• Ask HN: What is your best domain name?

  My best domain name is https://medium.com/@7hubent/best-top-popular-whatsapp-tv-in-nigeria-is-7hubent-media-tv-channel-with-highest-views-update-174e11229ece a medium website. - Source: Hacker News / 4 days ago