Software Alternatives & Reviews

Intercom VS Medium

Compare Intercom VS Medium and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Medium logo Medium

Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Medium Landing page
    Landing page //
    2023-07-08

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Medium videos

Medium Review - with Tom Vasel

More videos:

  • Review - Starting a blog on Medium.com? Watch this FIRST.
  • Review - ‘Angrezi Medium’ review | Komal Nahta
  • Review - The Medium Review
  • Review - The Medium - Before You Buy
  • Review - I recommend: The Medium (Review)

Category Popularity

0-100% (relative to Intercom and Medium)
Customer Support
100 100%
0% 0
Blogging
0 0%
100% 100
CRM
100 100%
0% 0
Blogging Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Medium

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Medium Reviews

25+ Medium Alternative Platforms for Publishing Articles
Medium is an online platform that was created in 2012 by Evan Williams. It is a place for people to share their thoughts and ideas on various topics. Medium has about 100 million monthly visitors, which makes it one of the most popular platforms for publishing articles.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
From thе simplicity of Ghost to thе vеrsatility of Substack, thеrе’s a homе for еvеryonе seeking great Medium alternatives. Thеsе altеrnativеs offеr a world of possibilitiеs for rеadеrs and authors alikе. Whеthеr you’rе in sеarch of a uniquе platform to sharе your thoughts or want to read frеsh contеnt, thеsе platforms havе somеthing spеcial to offеr. All in all, we...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters. This business model allows Substack users to build a direct relationship with their readers via their email inboxes, whereas Medium interactions primarily...
How to Choose the Best Blogging Platform in 2021 (Compared)
Medium works much like a social networking site where you can create an account and start publishing your articles. After you sign up, you’ll have a profile address like this: https://medium.com/@yourname. But you cannot use your own domain.
Best CMS Platforms in 2019 [WordPress vs Joomla vs Drupal vs Squarespace vs Wix vs Medium]
Medium is famous as a blogging and content sharing platform. If you want to create a blog or news publishing site, Medium could be one of the best CMS solutions. Not only that, Medium was selected as the top 3rd blogging platform in a survey of the Slant community.
Source: wedevs.com

Social recommendations and mentions

Based on our record, Medium seems to be a lot more popular than Intercom. While we know about 2210 links to Medium, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Medium mentions (2210)

  • Steve Albini, Storied Producer and Icon of the Rock Underground, Dies at 61
    Admittedly, that doesn't look great. I do try to apply Hank Green filters to this sort of thing before I accept it whole cloth, however. So it's not great that the first link I clicked on by the author was this: https://medium.com/@MoonMetropolis/first-public-statement-from-joshua-goldberg-8bb061aa56a0 While I did meet Steve a few times - he left my carcass on the floor after a predictable poker game at a music... - Source: Hacker News / 1 day ago
  • Steve Albini, Storied Producer and Icon of the Rock Underground, Dies at 61
    Anyone here celebrating Steve Albini's life should be aware that this guy was an unrepentant pedophile: https://medium.com/@MoonMetropolis/now-that-steve-albini-is-dead-lets-reflect-on-his-admitted-love-and-promotion-of-child-fadf5072288e An actual quote from him: > The cover of PURE 2 is a guy holding open a toddler’s puny hole so his spuzz can dribble out. The girl is past crying. She is destroyed. >... - Source: Hacker News / 1 day ago
  • Steve Albini, Storied Producer and Icon of the Rock Underground, Dies at 61
    Anyone celebrating his life should be aware that this guy was an unrepentant pedophile: https://medium.com/@MoonMetropolis/now-that-steve-albini-is-dead-lets-reflect-on-his-admitted-love-and-promotion-of-child-fadf5072288e. - Source: Hacker News / 1 day ago
  • Surprised to see that the standard CO2 level on the space station is 4000 ppm
    Related reading "I’m living in a carbon bubble. Literally."[0] which has a lot of great basic charts and graphs on everyday data related to CO2. Information in this reading that is relevant to 4000 PPM on the Space Station * Typical CO2 concentrations can reach 4000 ppm in a car * "On the International Space Station, the odds of a crew member reporting a headache double for every 1300 ppm increase in CO2... - Source: Hacker News / 1 day ago
  • The search for easier safe systems programming
    > "Systems programming" is hard, and should be hard, for reasons unrelated to the programming language used. The question is: is it harder than it needs to be due to accidental complexity[1] in programming language design. TFA argues that there is still some accidental complexity in the design of Rust that leaves room for an "easier" language that still allows the level of control needed for a systems language.... - Source: Hacker News / 1 day ago
View more

What are some alternatives?

When comparing Intercom and Medium, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Drift - A messaging app that helps you grow your business.

Tumblr - A feature rich and free blog hosting platform offering professional and fully customizable templates, bookmarklets, photos, mobile apps, and social network integration.