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LiveAgent VS ClientForms.app

Compare LiveAgent VS ClientForms.app and see what are their differences

LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
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Alternatives Is it good?
ClientForms.app

Clinical assessment tools for psychologists, therapists and occupational therapists. Send measures by secure link and review scored results, severity bands and reports.

Rating
0 reviews
Pricing
Freemium Free trial AU$9 / Monthly (Starter + GST. Unlimited responses on 3 assessments.)
Promote on VibeVoted
Alternatives Is it good?
SuperOps
Modern PSA and RMM Software for MSP's and IT Teams sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
240+ vs 1

Base details

Website, pricing, platforms and company facts side by side.

LiveAgent
ClientForms.app
Website liveagent.com clientforms.app
Pricing
Freemium Free trial $15 / Monthly (Small) Official pricing
Freemium Free trial AU$9 / Monthly (Starter + GST. Unlimited responses on 3 assessments.) Official pricing
Platforms
Browser Android iOS
—
Company Startup from Slovakia · 2004 —
Listed in
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9
Health And Medical Mental Health Psychology Assessments Forms And Surveys Web Forms +3

About LiveAgent and ClientForms.app

In their own words, as submitted to SaaSHub.

LiveAgent
ClientForms.app

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Clinical assessment tools for psychologists, therapists and occupational therapists. Send measures such as the PHQ-9, GAD-7 and DASS-21 by secure link and get scored results, severity bands and reports ready to review. The catalogue also includes DSM-5 ADHD assessments and autism screening tools....

Read more about ClientForms.app

Features and specs

What each product offers, as listed by its team.

LiveAgent 32 features
ClientForms.app 5 features
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR
  • Simplified Client Onboarding
    ClientForms.app is designed to streamline the process of collecting client information, making it easier for businesses to onboard new clients with structured, professional-looking forms.
  • User-Friendly Interface
    The platform likely offers an intuitive, no-code form builder that allows users without technical expertise to create and customize forms quickly.
  • Time-Saving Automation
    By automating data collection and organization, the tool can reduce manual administrative work, freeing up time for business owners and freelancers to focus on core tasks.
  • Professional Branding
    Users can likely customize forms with their own branding elements, helping maintain a consistent and professional image when interacting with clients.
  • Centralized Data Management
    Responses from forms are probably stored in a centralized dashboard, making it easier to track, manage, and follow up on client submissions.

Analysis

An editorial look at what each product does well and who it suits.

LiveAgent
ClientForms.app

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Overall verdict

  • ClientForms.app appears to be a niche tool designed for creating client intake forms and gathering client information, likely aimed at freelancers, agencies, and small businesses. Without extensive independent reviews or usage data available, its value depends on how well it fits your specific workflow needs compared to more established form-building alternatives.

Why this product is good

  • Focuses specifically on client-facing forms, which may offer more tailored features than generic form builders
  • Likely simpler and more streamlined for onboarding clients compared to complex all-purpose tools
  • May integrate well with small business or freelance workflows
  • Potentially more affordable than enterprise-level form or CRM solutions

Recommended for

  • Freelancers who need to collect client information efficiently
  • Small agencies looking for a simple client onboarding solution
  • Solo entrepreneurs wanting a lightweight alternative to complex CRM systems
  • Users who prioritize simplicity over extensive customization features

Videos

Walkthroughs and reviews on video.

LiveAgent 4 videos + Add
ClientForms.app 0 videos + Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

No ClientForms.app videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
LiveAgent
ClientForms.app
100% 100%
Customer Support
0% 0%
0% 0%
Psychology
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Forms And Surveys
100% 100%

Questions & Answers

As answered by people managing LiveAgent and ClientForms.app.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

ClientForms.app's answer:

Neurodivergent-first design. Most digital forms just replicate paper online. ClientForms is built specifically for ADHD and autism patients - progress bars with time remaining (helps with time blindness), softer colours instead of harsh white, sticky headers so you always know where you are. The forms are designed to reduce anxiety and improve completion rates.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

ClientForms.app's answer:

Most clinical software treats patients as an afterthought. ClientForms is designed specifically for neurodivergent users who are filling out the forms, progress indicators, time estimates, calmer colours, predictable layouts. One link, no signup required, works on any device. Patients just open and complete.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

ClientForms.app's answer:

Psychologists who assess ADHD and autism. Typically private practice, solo or small group (1-5 clinicians), currently using paper forms and spending hours on admin per assessment. They want something that works and is secure.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

ClientForms.app's answer:

Frontend: Next.js 15 (React 19), Tailwind CSS Backend: Supabase (PostgreSQL, Row-Level Security) Authentication: Clerk Payments: Stripe Hosting: Vercel (Sydney region) Database hosting: Supabase (Australian data residency)

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and ClientForms.app. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

LiveAgent 5.0 · 2 reviews
ClientForms.app no reviews yet

View more

We have no reviews of ClientForms.app yet. Be the first one to post

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