Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   Competitors: HelpScout, Zendesk

   Pros:    Straightforward|Free basic plan

   Cons:    Missing a feature

react-context Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

react-context mentions (209)

• A mid-career retrospective of stores for state management

  React's hooks (useState, useEffect, useContext) allow for easy encapsulation of reactive business logic. The Context API reduces prop drilling by making state accessible at any component level. - Source: dev.to / over 1 year ago

• ReactJS Best Practices for Developers

  Use context wherever possible: For application-wide state that needs to be accessed by many components, use the Context API to avoid prop drilling. Here’s where to learn more about the context API. - Source: dev.to / about 2 years ago

• How to manage user authentication With React JS

  The context API is generally used for managing states that will be needed across an application. For example, we need our user data or tokens that are returned as part of the login response in the dashboard components. Also, some parts of our application need user data as well, so making use of the context API is more than solving the problem for us. - Source: dev.to / over 2 years ago

• My 5 favourite updates from the new React documentation

  Previously, in the legacy docs, the Context API was just one of the topics within the Advanced guides. Unless you went digging, you wouldn't have been introduced to it as one of the core ways to handle deep passing of data. I really like that, in the new docs, Context is recommended as a way to manage state as its one of the best ways to avoid prop drilling. - Source: dev.to / over 3 years ago

• Learn Context in React in simple steps

  You can read more about the Context at https://reactjs.org/docs/context.html. - Source: dev.to / over 3 years ago