React Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

React mentions (781)

• Awesome List

  React - A JavaScript library for building user interfaces. - Source: dev.to / 9 days ago

• How Our Expertise Helped Curb Real Estate Communication Chaos

  On the back end, we worked to migrate data from Spark (a data processing engine) to a custom, in-house RETS (real estate transaction standard) aggregator, which helped dramatically grow the customer base. We also moved Agent Inbox to a hybrid solution using React.js and Ruby on Rails, replacing their single-page-application solution with server-side rendering to improve project stability and speed. (This move came... - Source: dev.to / 12 days ago

• React + Ruby on Rails without any gems

  How to start using React components written in TypeScript using Ruby on Rails as a server with only built-in Rails features? There are a couple of ways we can achieve it with. - Source: dev.to / 12 days ago

• Create a Simple React.js Workflow App From Scratch – Your Ultimate Guide !

  It's time to write our second application, where there will be a list of schemes, processes, and a Workflow Designer with the ability to start a process and see its status. We will use create-react-app template to create a simple React application. Open your console and go to the folder react-example, then execute following commands:. - Source: dev.to / about 1 month ago

• How to have a clean CSS structure with RSCSS/ITCSS

  Let’s look at two technical solutions — RSCSS/ITCSS. This is indeed a perfect combination of instruments which we use in our projects built on React and Ruby on Rails. - Source: dev.to / about 1 month ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago