Zendesk
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tawk.to
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react-context
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ZendeskZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
React Context is recommended for small to medium-sized applications or for managing specific sections of the application's state that are shared across many components. It is well-suited for developers looking for a lightweight approach to state management without introducing external dependencies.
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We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, react-context seems to be a lot more popular than Zendesk. While we know about 209 links to react-context, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
React's hooks (useState, useEffect, useContext) allow for easy encapsulation of reactive business logic. The Context API reduces prop drilling by making state accessible at any component level. - Source: dev.to / over 1 year ago
Use context wherever possible: For application-wide state that needs to be accessed by many components, use the Context API to avoid prop drilling. Here’s where to learn more about the context API. - Source: dev.to / about 2 years ago
The context API is generally used for managing states that will be needed across an application. For example, we need our user data or tokens that are returned as part of the login response in the dashboard components. Also, some parts of our application need user data as well, so making use of the context API is more than solving the problem for us. - Source: dev.to / over 2 years ago
Previously, in the legacy docs, the Context API was just one of the topics within the Advanced guides. Unless you went digging, you wouldn't have been introduced to it as one of the core ways to handle deep passing of data. I really like that, in the new docs, Context is recommended as a way to manage state as its one of the best ways to avoid prop drilling. - Source: dev.to / over 3 years ago
You can read more about the Context at https://reactjs.org/docs/context.html. - Source: dev.to / over 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Redux.js - Predictable state container for JavaScript apps
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
React - A JavaScript library for building user interfaces
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Next.js - A small framework for server-rendered universal JavaScript apps