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Next.js VS Freshdesk

Compare Next.js VS Freshdesk and see what are their differences

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Next.js logo Next.js

A small framework for server-rendered universal JavaScript apps

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Next.js Landing page
    Landing page //
    2023-06-19
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Next.js features and specs

  • Server-Side Rendering (SSR)
    Next.js supports SSR, allowing pages to be rendered on the server-side before being sent to the client. This results in improved SEO and faster initial page loads.
  • Static Site Generation (SSG)
    Enables pre-rendering pages at build time, which can further improve performance and scalability while allowing for dynamic generation when needed.
  • API Routes
    Next.js allows you to build API endpoints directly in the application, simplifying the process of creating back-end services and endpoints.
  • File-Based Routing
    Offers a simple file-based routing mechanism where the file structure maps directly to the app’s routes, making it easier to manage and understand.
  • Automatic Code Splitting
    Automatically splits code at the page level, reducing the initial load time and improving performance by only loading necessary JavaScript.
  • TypeScript Support
    Built-in support for TypeScript, allowing developers to use static type checking and other TypeScript features easily.
  • Developer Experience
    Provides a great developer experience with features like fast refresh, hot reloading, and detailed error reporting.
  • Rich Ecosystem
    Benefiting from the rich ecosystem of the React community and integrating well with other libraries and tools.
  • Internationalization
    Built-in support for internationalization helps developers build multilingual applications with ease.
  • Community and Support
    Strong community and extensive documentation provide ample support and resources for new and experienced developers alike.

Possible disadvantages of Next.js

  • Learning Curve
    The robust feature set of Next.js can present a steep learning curve for developers who are new to React or server-side rendering concepts.
  • Configuration Overhead
    Although Next.js aims for simplicity, complex projects may still require significant configuration and customization.
  • Performance Overhead
    SSR can introduce additional server load and latency compared to static site generators, especially under high traffic conditions.
  • Deployment Complexity
    Deploying Next.js applications that leverage SSR or API routes may be more complex and could require more sophisticated server infrastructure.
  • Vendor Lock-In
    If heavily relying on Next.js-specific features, moving away from the framework to another solution could require significant refactoring.
  • Bundle Size
    Without careful optimization, client-side bundle sizes can become large, negatively affecting the application’s performance.
  • Build Times
    For large applications, build times can be significant, impacting the development cycle and deployment times.
  • Dependencies
    Next.js introduces its own set of dependencies and tooling, which might complicate version management and compatibility with other tools.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Analysis of Next.js

Overall verdict

  • Yes, Next.js is considered a good framework. It is admired for its flexibility, developer experience, and ability to deliver high-performance applications. Its continuous updates and community support further enhance its standing as a reliable choice for building web applications.

Why this product is good

  • Next.js is a popular React framework known for its server-side rendering, static site generation, and API route features. It is built by Vercel and provides an optimized development experience with a focus on performance and SEO advantages. Its easy integration with various backends, built-in support for TypeScript, and capability to handle dynamic and static content efficiently make it a strong choice for modern web development.

Recommended for

  • Developers building SEO-friendly web applications
  • Teams focusing on performance optimization
  • Projects requiring server-side rendering or static site generation
  • Applications needing routing and API integration out of the box
  • Developers looking for a robust framework with TypeScript support

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Next.js videos

+ Add

Next.js: The React Framework - JS Monthly - July 2019

More videos:

  • Review - Gatsby vs Next.js: Which does SSG Better?

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Next.js and Freshdesk)

Next.js

Freshdesk

Developer Tools
100 100%
Developer Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Frameworks
100 100%
Web Frameworks
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Next.js and Freshdesk

Next.js Reviews

Top 10 Next.js Alternatives You Can Try
Next.js is a well-known platform most of you utilize to build a responsive website. However, if you are annoyed by its limited features, consider Next.js alternatives because flexibility and faster loading speed are always the top concerns of every developer. For this reason, you might need to read this article to explore the top 10 Nextjs Alternatives for the exciting world...
Source: www.zegocloud.com
20 Next.js Alternatives Worth Considering
When it comes to building modern web applications, finding the right framework can be a game-changer. Next.js is often a top choice, but there are several Next.js alternatives worth considering.
Source: tms-outsource.com
10 Best Next.js Alternatives to Consider Today
For those who have been accustomed to the benefits of React Next.js, keeping an eye on the latest version is crucial. Next.js's continuous improvement and updates in Next.js enhance its capabilities, ensuring developers can access cutting-edge features and optimizations. Whether starting a new project or maintaining an existing Next.js website, staying informed about the...
Source: www.saffrontech.net
9 Best JavaScript Frameworks to Use in 2023
Next.js uses JavaScript and React components to create the UI. Next.js is influenced by React Router, Webpack, Node ecosystem, and community libraries. The feature that sets Next.js apart from other frameworks is its ability to automatically generate pages based on the file system structure of the project. For example, if there is a _posts folder in the root directory,...
Source: ninetailed.io
JavaScript: What Are The Most Used Frameworks For This Language?
Some of its top features include server-side rendering, automatic code splitting, client-side routing, built-in CSS support, static site generation and API routes. Overall, Next.JS is a powerful and flexible framework that provides developers with a simple and intuitive way to build complex React applications with ease. It is widely used in the React community and has a...
Source: www.bocasay.com

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Next.js seems to be a lot more popular than Freshdesk. While we know about 1074 links to Next.js, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Next.js mentions (1074)

  • I replaced Next.js for my application with this module 🔥
    But I want to say that this topic is clearly not new in 2025, I will not reveal anything supernatural here. HTMX and Alpine.js have already fully proven to everyone that this is not nonsense. I am just retelling everything, but with one interesting remark - this is the HMPL template language which is better than the previous two in some tasks. Next, I will describe why and how it will help you replace Next.js. - Source: dev.to / 12 days ago
  • How to add markdown to a Next.js project
    This article assumes the reader is a developer that knows their way around Markdown, TypeScript, React.js, and [Next.js] https://nextjs.org/). Familiarity with Tailwind-css would also be useful. - Source: dev.to / 14 days ago
  • The Rise of Hybrid Frameworks
    The popularisation of SSR among frontend developers can be largely attributed to the widespread adoption of frameworks with server-side rendering. These frameworks provide an elegant integration of SSR with modern JavaScript libraries and frameworks like React and Vue.js. Next.js, for instance, has become a de facto choice for many React developers seeking to leverage SSR's benefits without sacrificing the... - Source: dev.to / 15 days ago
  • Angular: Beyond the fog #1
    My only true recommendation would be to prefer React for mobile or SSR applications, as community projects (Expo for mobile and Next.js for SSR) are more mature and easier to set up. - Source: dev.to / 24 days ago
  • Generate Git action CI/CD pipeline using Amazon Q CLI
    This is a Next.js project bootstrapped with create-next-app. - Source: dev.to / 26 days ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Next.js and Freshdesk, you can also consider the following products

React - A JavaScript library for building user interfaces

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vercel - Vercel is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Nuxt.js - Nuxt.js presets all the configuration needed to make your development of a Vue.js application enjoyable. It's a perfect static site generator.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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