Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
Codeception
PHPUnit
TestMu AI (Formerly LambdaTest)
CrossBrowserTesting
TestingWhiz
Selenium
Behat
Sauce Labs
Freshdesk CodeceptionFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Codeception. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Personal experience: - donโt use Behat unless you really needed a โstory tellingโ, it has a intermediate layer Gherkin that youโll need to code. You can write โGiven/When/Thenโ steps but youโll also need to write โphp codeโ that will interpret this step. - using real browser be prepared for instability - any interaction with JavaScript can broken/delay execution - be prepared that this tests are call functional... Source: about 3 years ago
Codeception: https://codeception.com/. Source: over 3 years ago
I would say to check out Codeception. Codeceptions has modules for Symfony and database generally. Long and short of it is that if you want you can run api tests that go into the controllers and rollback the database afterwards. Source: almost 4 years ago
There are enough blog posts about Jest or Cypress already, so let me introduce Codecept. It comes in two flavors. There is Codeception for PHP, and there is CodeceptJS for JavaScript which we will be using here. - Source: dev.to / almost 4 years ago
There are many tools you can use for this purpose, but one I particularly like is CodeCeption. What I like most about it is that it's a unified tool that can be used to perform several types of tests, acceptance being one of them. - Source: dev.to / almost 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
PHPUnit - Application and Data, Build, Test, Deploy, and Testing Frameworks
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
TestMu AI (Formerly LambdaTest) - Worldโs first full-stack Agentic AI Quality Engineering platform.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
CrossBrowserTesting - Browser Testing made simple! Run automated, visual, and manual tests on 1500+ real browsers and mobile devices. Test more browsers, in less time.