Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
tawk.to
Zoho Desk
LiveChat
Codeception
PHPUnit
TestMu AI (Formerly LambdaTest)
CrossBrowserTesting
TestingWhiz
Selenium
Behat
Sauce Labs
Zendesk CodeceptionZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Codeception might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago
Personal experience: - donโt use Behat unless you really needed a โstory tellingโ, it has a intermediate layer Gherkin that youโll need to code. You can write โGiven/When/Thenโ steps but youโll also need to write โphp codeโ that will interpret this step. - using real browser be prepared for instability - any interaction with JavaScript can broken/delay execution - be prepared that this tests are call functional... Source: about 3 years ago
Codeception: https://codeception.com/. Source: over 3 years ago
I would say to check out Codeception. Codeceptions has modules for Symfony and database generally. Long and short of it is that if you want you can run api tests that go into the controllers and rollback the database afterwards. Source: almost 4 years ago
There are enough blog posts about Jest or Cypress already, so let me introduce Codecept. It comes in two flavors. There is Codeception for PHP, and there is CodeceptJS for JavaScript which we will be using here. - Source: dev.to / almost 4 years ago
There are many tools you can use for this purpose, but one I particularly like is CodeCeption. What I like most about it is that it's a unified tool that can be used to perform several types of tests, acceptance being one of them. - Source: dev.to / almost 4 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
PHPUnit - Application and Data, Build, Test, Deploy, and Testing Frameworks
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
TestMu AI (Formerly LambdaTest) - Worldโs first full-stack Agentic AI Quality Engineering platform.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
CrossBrowserTesting - Browser Testing made simple! Run automated, visual, and manual tests on 1500+ real browsers and mobile devices. Test more browsers, in less time.