Freshdesk VS 9Proxy

Compare Freshdesk VS 9Proxy and see what are their differences

Rating: 4.0 · 1 review
: Promote on VibeVoted

Rating: 0 reviews
Pricing: Paid Free trial $0.02 / One-off ($0.015/IP & $0.68/GB)
: 1 VibeVoted session

AgentClara

AgentClara is a UK AI receptionist that answers calls, books clients, and handles follow-ups 24/7 for service businesses and agencies. Free AI agents for website chat, SMS, social media and email included. Set up online with a free number in minutes sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Freshdesk seems to be more popular. It has been mentioned 12 times since March 2021.

social mentions: 12 vs 0
Customer Support popularity: 100% vs 0%
alternatives listed: 240+ vs 101

Base details

Website, pricing, platforms and company facts side by side.

	Freshdesk	9Proxy
Website	freshworks.com	9proxy.com
Pricing	Official pricing	Paid Free trial $0.02 / One-off ($0.015/IP & $0.68/GB) Official pricing
Platforms	—	Twitter Telegram Facebook Facebook Messenger TikTok LinkedIn YouTube Windows Linux Instagram +7
Company	Startup from India	2023
Listed in	Customer Support Customer Service Help Desk And Ticketing Help Desk Ticketing System +2	Proxy Proxy Server Residential Proxies SOCKS Proxies HTTP Proxies Mobile Proxy Premium Proxy IP/GB Web Proxy Web Crawling Web Scraping SEO Tools +9

About Freshdesk and 9Proxy

In their own words, as submitted to SaaSHub.

Freshdesk

9Proxy

No description of Freshdesk yet.

9Proxy provides reliable residential proxies with clean, fast connections, starting from just $0.015/IP and $0.68/GB. We offer exclusive advantages for affiliates, resellers, and partners, helping enhance online activities and build long-term mutual benefits.

Features and specs

What each product offers, as listed by its team.

Freshdesk 6 features

9Proxy 9 features

User-Friendly Interface
Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
Comprehensive Feature Set
Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
Multi-Channel Support
Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
Customizable
The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
Scalability
Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
Reliable Support
Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Possible disadvantages

Cost
While Freshdesk offers a free tier, some of the more advanced features are locked behind higher-priced plans. For smaller businesses, this may present budgetary challenges.
Learning Curve for Advanced Features
While the basic interface is user-friendly, the more advanced features and customization options may require a steep learning curve and additional time investment.
Limited Automation in Lower Plans
Several automation features that can significantly streamline workflows are only available in the higher-tier plans, which can be a drawback for those using the more affordable plans.
Occasional Performance Issues
Some users have reported performance-related issues such as slow loading times and minor bugs, which can affect overall productivity.
Complexity for Non-Tech Savvy Users
Despite its user-friendly design, the extensive customization options and intricate settings can be overwhelming for users who are not particularly tech-savvy.

20M+ clean residential proxies
99.95% uptime
HTTP(s)/Socks5
Starting from $0.015/IP & $0.68/GB
IPv4
Pay as you go
Supports country, city, ZIP code and ISP targeting
High anonymity
24/7 human support

Analysis

An editorial look at what each product does well and who it suits.

Freshdesk

9Proxy

Overall verdict

Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

No analysis of 9Proxy yet.

Videos

Walkthroughs and reviews on video.

Freshdesk 13 videos + Add

9Proxy 3 videos + Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Freshdesk

9Proxy

100% 100%

Customer Support

0% 0%

Residential Proxies

100% 100%

Help Desk

0% 0%

Proxy

100% 100%

Questions & Answers

As answered by people managing Freshdesk and 9Proxy.

Why should a person choose your product over its competitors?

9Proxy's answer:

Individuals should choose 9Proxy for its extensive pool of over 20 million clean residential proxies, offering high anonymity and secure connections. With competitive pricing starting from just $0.015 per IP and $0.68 per GB, 9Proxy provides a cost-effective solution for various online use cases, ensuring a smooth and dependable user experience.

How would you describe the primary audience of your product?

9Proxy's answer:

9Proxy's primary audience includes SEO professionals, market researchers, and data analysts who require reliable and anonymous internet access for data scraping, SERP analysis, and market research. It also caters to businesses involved in ad tech, multi-accounting, and price aggregation, providing them with the necessary tools to perform their tasks efficiently and securely.

What's the story behind your product?

9Proxy's answer:

We are a group of professionals identifying a gap in the market for reliable, affordable, and anonymous proxy services. We then leverage our expertise in network technology and security to create a solution that addresses these needs, leading to the establishment of 9Proxy. The company has grown by focusing on customer needs, technological advancements, and quality service.

Who are some of the biggest customers of your product?

9Proxy's answer:

Our biggest customers generally include: Digital marketing agencies SEO and SEM professionals Big data analytics firms E-commerce companies Cybersecurity companies Academic and research institutions

What makes your product unique?

9Proxy's answer:

9Proxy stands out with over 20 million clean residential proxies, ensuring high anonymity and security for users. With competitive pricing starting from just $0.015/IP and $0.68/GB, 9Proxy delivers reliable and cost-effective proxy solutions, making it an attractive choice compared to many competitors on the market.

Which are the primary technologies used for building your product?

9Proxy's answer:

9Proxy is built on a scalable cloud-native infrastructure using high-performance proxy routing technology, distributed IP management systems, and secure authentication layers. Our platform leverages modern backend frameworks and real-time traffic optimization to ensure stability, anonymity, and 99.95% uptime.

User comments

Share your experience with using Freshdesk and 9Proxy. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Freshdesk 4.0 · 1 review

9Proxy no reviews yet

A simpler Freshdesk alternative for lean support teams
muninx.com · Mar 2026

Freshdesk supports Freddy AI Agent, Copilot, and Insights, but the pricing page also shows limited included sessions and separate add-on mechanics. If your team later wants chat or a fuller omnichannel setup,...
9 Best Tidio Alternatives Compared
www.tidio.com · Nov 2024

Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel...
10 Best Freshdesk Alternatives for Businesses in 2024
www.bolddesk.com · May 2024

Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only...

We have no reviews of 9Proxy yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Freshdesk 12 mentions

9Proxy 0 mentions

Moog support?
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 3 years ago
CMS with ticketing support
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a... Source: almost 3 years ago
Need help picking a ticketing system
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

Tracking 9Proxy since Feb 2024.

Alternatives to Freshdesk and 9Proxy

When comparing Freshdesk and 9Proxy, you can also consider the following products.

Zendesk
Zendesk is a beautiful, lightweight help-desk solution.

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Oxylabs
A web intelligence collection platform and premium proxy provider, enabling companies of all sizes to utilize the power of big data.

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Intercom
Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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Bright Data
World's largest proxy service with a residential proxy network of 72M IPs worldwide and proxy management interface for zero coding.

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LiveAgent
LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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Decodo
Decodo is perhaps the most user-friendly way to access local data anywhere. It has global coverage with 195 locations, offers more than 55M residential proxies worldwide and a great deal of scraping solutions.

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