Software Alternatives, Accelerators & Startups

Formbricks VS Zendesk

Compare Formbricks VS Zendesk and see what are their differences

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Formbricks logo Formbricks

Open Source Survey and Experience Management Platform

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Formbricks Landing page
    Landing page //
    2023-08-23

Formbricks is a open-source survey and experience management software.

With Formbricks you can create link surveys like Typeform, website surveys like HotJar Ask and targeted in-app surveys. You can gather ANY kind of feedback of ANY user segment at ANY point in the user journey. Really powerful ๐Ÿ’ช

Not conviced yet? Maybe this helps: Self-hosting in minutes (Docker) 100% control over your data (open-source) Customize / extend as you wish (open-source, you got it)

Start with our FREE FOREVER Community Edition, upgrade when you need it ๐Ÿš€

  • Zendesk Landing page
    Landing page //
    2024-05-06

Formbricks

$ Details
freemium โ‚ฌ49.0 / Monthly (Unlimited surveys, Unlimited Team Members)
Release Date
2022 November
Startup details
Country
Germany
Founder(s)
Johannes Dancker, Matthias Nannt
Employees
1 - 9

Formbricks features and specs

  • Website Surveys
    Run well-timed surveys on public websites (scales to millions)
  • In-app Surveys
    Run highly targeted surveys in web and mobile apps.
  • Link and Email Surveys
    Survey people via shareable links and in emails
  • Self-hosting
    Host Formbricks on premise, even the free forever Community Edition
  • Multi-language Surveys
    Run one survey in multiple languages
  • Team Access Roles
    Manage large teams on Formbricks

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Formbricks videos

Formbricks Open Source Survey Tool launches on Product Hunt

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Formbricks and Zendesk)
Surveys
100 100%
0% 0
Customer Support
0 0%
100% 100
Forms And Surveys
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Formbricks and Zendesk.

Which are the primary technologies used for building your product?

Formbricks's answer

nextJS, Prisma, TypeScript, Tailwind

Who are some of the biggest customers of your product?

Formbricks's answer

Flix (Flixbus, Flixtrain), Gumtree, Rivian, a handful of governmental organisations around the world

What makes your product unique?

Formbricks's answer

Our open-source survey tool is very easy to use in full compliance with GDPR, CCPA, HIPAA, and all other privacy and security regulations. Skip lengthy compliance and procurement processes, just deploy our free Community Edition with Docker and upgrade when you need it ๐Ÿš€

User comments

Share your experience with using Formbricks and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Formbricks and Zendesk

Formbricks Reviews

We have no reviews of Formbricks yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Formbricks should be more popular than Zendesk. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Formbricks mentions (14)

  • Show HN: Typeform was too expensive so I built my own forms
    > An open-source alternative to Typeform and Google Forms Those two are the two extreme ends of the target audience archetypes. So, decide which is yours. > I was using Typeform, but as time went by and more people submitted forms, it got more and more expensive. When people say they build cheaper alternatives, I often assume that the original is becoming better and more successful. Competing on price rarely wins.... - Source: Hacker News / 3 months ago
  • Surveying AI Satisfaction with Formbricks in CodeStash
    So, Iโ€™ve been working on CodeStash, this platform for sharing and discussing code snippets, kind of a cross between Reddit and Stack Overflow. The cool part? Thereโ€™s a built-in AI that explains code snippets, powered by Google Gemini. Whether it's some gnarly JavaScript or Python code, CodeStash lets users request an AI explanation on demand. Butโ€ฆ AI explanations can be a bit hit-or-miss. Some users might find the... - Source: dev.to / 11 months ago
  • My Journey with the OSS.GG Hackathon: A Fulfilling Open Source Experience
    Participating in the OSS.GG hackathon has been an exciting and enriching experience. Engaging with projects from multiple partners like Dub, Formbricks, Hanko, OpenBB, Papermark, Twenty, and Unkey offered me the opportunity to explore the vast landscape of open source. Through this hackathon, I didnโ€™t just contribute to code; I also got hands-on experience in non-code contributions, which opened up new avenues for... - Source: dev.to / 11 months ago
  • How to Survey Only Power Users in Your Next.js App with Formbricks
    In the fast-paced world of app development, understanding user behavior is crucial. Power usersโ€”those who frequently use and engage with your appโ€”can provide rich insights that can drive your productโ€™s growth. By implementing a targeted survey, you can capture their thoughts and preferences effectively. Formbricks simplifies this process, allowing you to create and manage surveys without the hassle of building a... - Source: dev.to / 11 months ago
  • My Journey into Open Source: First Contributions and Lessons Learned
    Thatโ€™s when I stumbled upon Formbricks. Formbricks is a powerful form and survey app (think Google Forms but with more oomph). Browsing their GitHub issues, I found a request for a โ€œLast Usedโ€ indicator on the login pageโ€”perfect for users who canโ€™t remember their last login method. - Source: dev.to / 11 months ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
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What are some alternatives?

When comparing Formbricks and Zendesk, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!