Software Alternatives, Accelerators & Startups

Intercom VS Formbricks

Compare Intercom VS Formbricks and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Formbricks logo Formbricks

Open Source Survey and Experience Management Platform
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Formbricks Landing page
    Landing page //
    2023-08-23

Formbricks is a open-source survey and experience management software.

With Formbricks you can create link surveys like Typeform, website surveys like HotJar Ask and targeted in-app surveys. You can gather ANY kind of feedback of ANY user segment at ANY point in the user journey. Really powerful ๐Ÿ’ช

Not conviced yet? Maybe this helps: Self-hosting in minutes (Docker) 100% control over your data (open-source) Customize / extend as you wish (open-source, you got it)

Start with our FREE FOREVER Community Edition, upgrade when you need it ๐Ÿš€

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Formbricks

$ Details
freemium โ‚ฌ49.0 / Monthly (Unlimited surveys, Unlimited Team Members)
Release Date
2022 November
Startup details
Country
Germany
Founder(s)
Johannes Dancker, Matthias Nannt
Employees
1 - 9

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Formbricks features and specs

  • Website Surveys
    Run well-timed surveys on public websites (scales to millions)
  • In-app Surveys
    Run highly targeted surveys in web and mobile apps.
  • Link and Email Surveys
    Survey people via shareable links and in emails
  • Self-hosting
    Host Formbricks on premise, even the free forever Community Edition
  • Multi-language Surveys
    Run one survey in multiple languages
  • Team Access Roles
    Manage large teams on Formbricks

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Formbricks videos

Formbricks Open Source Survey Tool launches on Product Hunt

Category Popularity

0-100% (relative to Intercom and Formbricks)
Customer Support
100 100%
0% 0
Surveys
0 0%
100% 100
CRM
100 100%
0% 0
Forms And Surveys
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and Formbricks.

Which are the primary technologies used for building your product?

Formbricks's answer:

nextJS, Prisma, TypeScript, Tailwind

Who are some of the biggest customers of your product?

Formbricks's answer:

Flix (Flixbus, Flixtrain), Gumtree, Rivian, a handful of governmental organisations around the world

What makes your product unique?

Formbricks's answer:

Our open-source survey tool is very easy to use in full compliance with GDPR, CCPA, HIPAA, and all other privacy and security regulations. Skip lengthy compliance and procurement processes, just deploy our free Community Edition with Docker and upgrade when you need it ๐Ÿš€

User comments

Share your experience with using Intercom and Formbricks. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Formbricks

Intercom Reviews

  1. Eleanor Bennett
    ยท Digital Marketing Specialist at Logit.io ยท
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercomโ€™s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your repsโ€™ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Formbricks Reviews

We have no reviews of Formbricks yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Formbricks should be more popular than Intercom. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercomโ€™s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 11 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: over 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 3 years ago
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Formbricks mentions (14)

  • Show HN: Typeform was too expensive so I built my own forms
    > An open-source alternative to Typeform and Google Forms Those two are the two extreme ends of the target audience archetypes. So, decide which is yours. > I was using Typeform, but as time went by and more people submitted forms, it got more and more expensive. When people say they build cheaper alternatives, I often assume that the original is becoming better and more successful. Competing on price rarely wins.... - Source: Hacker News / 3 months ago
  • Surveying AI Satisfaction with Formbricks in CodeStash
    So, Iโ€™ve been working on CodeStash, this platform for sharing and discussing code snippets, kind of a cross between Reddit and Stack Overflow. The cool part? Thereโ€™s a built-in AI that explains code snippets, powered by Google Gemini. Whether it's some gnarly JavaScript or Python code, CodeStash lets users request an AI explanation on demand. Butโ€ฆ AI explanations can be a bit hit-or-miss. Some users might find the... - Source: dev.to / 11 months ago
  • My Journey with the OSS.GG Hackathon: A Fulfilling Open Source Experience
    Participating in the OSS.GG hackathon has been an exciting and enriching experience. Engaging with projects from multiple partners like Dub, Formbricks, Hanko, OpenBB, Papermark, Twenty, and Unkey offered me the opportunity to explore the vast landscape of open source. Through this hackathon, I didnโ€™t just contribute to code; I also got hands-on experience in non-code contributions, which opened up new avenues for... - Source: dev.to / 11 months ago
  • How to Survey Only Power Users in Your Next.js App with Formbricks
    In the fast-paced world of app development, understanding user behavior is crucial. Power usersโ€”those who frequently use and engage with your appโ€”can provide rich insights that can drive your productโ€™s growth. By implementing a targeted survey, you can capture their thoughts and preferences effectively. Formbricks simplifies this process, allowing you to create and manage surveys without the hassle of building a... - Source: dev.to / 11 months ago
  • My Journey into Open Source: First Contributions and Lessons Learned
    Thatโ€™s when I stumbled upon Formbricks. Formbricks is a powerful form and survey app (think Google Forms but with more oomph). Browsing their GitHub issues, I found a request for a โ€œLast Usedโ€ indicator on the login pageโ€”perfect for users who canโ€™t remember their last login method. - Source: dev.to / 11 months ago
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What are some alternatives?

When comparing Intercom and Formbricks, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LimeSurvey - LimeSurvey: the Online-Umfrage Tool - Open-Source Suryeys

Drift - A messaging app that helps you grow your business.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.