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ElasticSearch VS Zendesk

Compare ElasticSearch VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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ElasticSearch logo ElasticSearch

Elasticsearch is an open source, distributed, RESTful search engine.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • ElasticSearch Landing page
    Landing page //
    2023-10-10
  • Zendesk Landing page
    Landing page //
    2024-05-06

ElasticSearch features and specs

  • Scalability
    ElasticSearch is highly scalable, allowing you to handle large volumes of data and distribute indexing and search tasks across multiple nodes.
  • Real-Time Data
    It provides real-time indexing and searching capabilities, making it suitable for applications that require up-to-the-minute data retrieval and analysis.
  • Full-Text Search
    ElasticSearch is well-known for its powerful full-text search capabilities, enabling complex search queries and supporting a wide range of search options.
  • Complex Query Support
    It offers a rich query language allowing for complex and nested searching with filters, aggregations, and more.
  • Distributed Architecture
    ElasticSearch is designed to be distributed by nature, making it resilient to node failures and allowing data and search requests to be distributed across a cluster.
  • Open Source
    ElasticSearch is open-source, offering flexibility and a large community of developers that contribute to its continuous improvement and support.
  • Analytics
    Besides search, it also supports powerful analytics and visualization tools, especially when integrated with Kibana, its visualization dashboard.
  • Integrations
    ElasticSearch can easily integrate with various data sources and frameworks, enhancing its usability across different applications.

Possible disadvantages of ElasticSearch

  • Complexity
    Operating ElasticSearch can be complex, particularly when dealing with large-scale deployments, requiring specialized knowledge and expertise.
  • Resource Intensive
    ElasticSearch can be resource-intensive, requiring significant amounts of RAM and CPU, which can be costly for large-scale operations.
  • Consistency
    As a distributed system, ElasticSearch can sometimes face consistency issues, especially in scenarios involving partitions or network failures.
  • Security
    Though security features are available, they often require additional configurations and are more robust in the paid versions, which can be a concern for open-source users.
  • Cost
    While the core ElasticSearch software is open-source, scaling and additional features (like security, monitoring, and machine learning) are part of the paid Elastic Stack offerings.
  • Learning Curve
    There is a steep learning curve associated with mastering ElasticSearch and its query DSL (Domain Specific Language), which can be a barrier for new users.
  • Maintenance
    Properly maintaining an ElasticSearch cluster requires ongoing management, monitoring, and tuning to ensure optimal performance.
  • Backup and Restore
    Managing backups and restores can be cumbersome and is not as straightforward as in some other databases or data storage solutions.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of ElasticSearch

Overall verdict

  • Yes, Elasticsearch is widely regarded as a top-tier solution for search and analytics applications. Its balance of speed, scalability, and adaptability to various data sets and systems makes it a popular choice across industries. However, it can be complex to set up and manage at scale, so some expertise is beneficial.

Why this product is good

  • Elasticsearch, developed by Elastic.co, is considered a powerful and flexible search and analytics engine. It's renowned for its scalability, speed, and support for complex search functionalities. Officially integrated into the Elastic Stack, it offers robust indexing and real-time search capabilities, making it an ideal choice for large-scale data search and analysis. It has a vibrant community and extensive documentation, which add to its appeal. Users appreciate its ability to handle a vast amount of data efficiently and its seamless integration with other tools like Kibana and Logstash.

Recommended for

  • Organizations needing a reliable, scalable search engine for large datasets
  • Developers building applications with complex search queries and analytics
  • Businesses wanting to perform real-time data analysis and visualization
  • Companies looking for a component within a larger log or event data management solution
  • Engineering and IT teams seeking to integrate search capabilities into existing systems

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

ElasticSearch videos

+ Add

What is Elasticsearch?

More videos:

  • Review - Real world Elasticsearch Compose/Stack File Review
  • Demo - Elastic Search

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ElasticSearch and Zendesk)

ElasticSearch

Zendesk

Custom Search Engine
100 100%
Custom Search Engine
0% 0
Customer Support
0 0%
Customer Support
100% 100
Custom Search
100 100%
Custom Search
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using ElasticSearch and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ElasticSearch and Zendesk

ElasticSearch Reviews

Log analysis: Elasticsearch vs Apache Doris
Benchmark tests with ES Rally, the official testing tool for Elasticsearch, showed that Apache Doris was around 5 times as fast as Elasticsearch in data writing, 2.3 times as fast in queries, and it consumed only 1/5 of the storage space that Elasticsearch used. On the test dataset of HTTP logs, it achieved a writing speed of 550 MB/s and a compression ratio of 10:1.
Source: doris.apache.org
4 Leading Enterprise Search Software to Look For in 2022
“ We’ve built some big data search and mobile desktop applications that help our customers experience fast natural language search. Some applications require this, where I need to find data, I don’t want to build some complex query, I just need to ask the system “help me search for this information, narrow my results” and I don't want to wait several seconds. We’ve built a...
Source: ascendixtech.com
Top 10 Site Search Software Tools & Plugins for 2022
Elasticsearch is built for human users, which means that it’s equipped to handle mistakes that humans often make such as typos. This helps to improve search relevance and enhance the overall search experience. It offers real-time crawling, which automatically detects changes in content and ensures that search results are fresh and relevant.
Source: influencermarketinghub.com
Best Elasticsearch alternatives for search
However, when it comes to dealing with synonyms (i.e. ‘smart phone’ for ‘Samsung Galaxy’), slang (i.e. ‘kicks’ for ‘Nike Air Jordans’) and context (i.e. ‘car park’ is different to ‘dog park’) – you have to set up a bunch of manual rules/definitions with Elasticsearch and co.
Source: relevance.ai
5 Open-Source Search Engines For your Website
Elasticsearch provides key features like Advanced Full-Text Search Capabilities like Data indexing, Search capabilities including phrases, wildcards, auto suggestions, filters & facets, etc... Elasticsearch can also be used for other use-cases like
Source: vishnuch.tech

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, ElasticSearch should be more popular than Zendesk. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ElasticSearch mentions (17)

  • ElasticSearch from the Azure store or from Elastic.co?
    What surprised me is that on the Azure store, the only option I see is (Pay as you go), whereas on elastic.co there are the standard platinum and enterprise tiers followed by a where to deploy page and a pricing overview. Source: over 2 years ago
  • Hunspell on elastic.co cloud
    Can anyone help me how to upload custom hunspell stemmer files to elastic cloud (elastic.co)? According to elastic docs it should go under elasticsearch/config/hunspell, but according to cloud docs I should upload it via features/extension tab. So I tried zipping the hunspell folder and uploading it. I also figured out that it should be in the dictionaries folder, but after uploading it still doesn't work. Source: over 2 years ago
  • Creating a modern, SaaS website.. what am I missing?
    I can't figure out where I have to go to get more or less of a custom, premium website. I should mention that I look up to websites like elastic.co for example, would be very happy with something like that. I could really use some guidance! Source: over 2 years ago
  • Ask HN: Who is hiring? (October 2022)
    Elastic | Multiple software engineering roles | REMOTE (EMEA) | Full-time | https://elastic.co Elastic offers solutions for security and observability that are built on a single, open technology stack that can be deployed anywhere. Elastic Security enables security teams to prevent, detect, and respond to attacks with a solution built atop the speed and reliable of the Elastic stack. The Security External... - Source: Hacker News / about 3 years ago
  • Seeking clarification about which part of ElasticSearch to use for our website
    I have been trying to digest the elastic.co website to try to understand how we can use elastic search, but I've come to a point where I'm not sure which part of elastic, (if any) makes sense for us. In fact I am royally confused. I wonder if anyone here can help clarify? Source: about 3 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

What are some alternatives?

When comparing ElasticSearch and Zendesk, you can also consider the following products

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache Solr - Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Meilisearch - Ultra relevant, instant, and typo-tolerant full-text search API

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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