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Apache Solr VS Zendesk

Compare Apache Solr VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Apache Solr logo Apache Solr

Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Apache Solr Landing page
    Landing page //
    2023-04-28
  • Zendesk Landing page
    Landing page //
    2022-03-08

Apache Solr videos

+ Add

Solr Index - Learn about Inverted Indexes and Apache Solr Indexing

More videos:

  • Review - Solr Web Crawl - Crawl Websites and Search in Apache Solr

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Apache Solr and Zendesk)

Apache Solr

Zendesk

Custom Search Engine
100 100%
Custom Search Engine
0% 0
Customer Support
0 0%
Customer Support
100% 100
Custom Search
100 100%
Custom Search
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Solr and Zendesk

Apache Solr Reviews

Top 10 Site Search Software Tools & Plugins for 2022
Apache Solr is optimized to handle high-volume traffic and is easy to scale up or down depending on your changing needs. The near real-time indexing capabilities ensure that your content remains fresh and search results are always relevant and updated. For more advanced customization, Apache Solr boasts extensible plug-in architecture so you can easily plug in index and...
Source: influencermarketinghub.com
5 Open-Source Search Engines For your Website
Apache Solr is the popular, blazing-fast, open-source enterprise search platform built on Apache Lucene. Solr is a standalone search server with a REST-like API. You can put documents in it (called "indexing") via JSON, XML, CSV, or binary over HTTP. You query it via HTTP GET and receive JSON, XML, CSV, or binary results.
Source: vishnuch.tech
Elasticsearch vs. Solr vs. Sphinx: Best Open Source Search Platform Comparison
Solr is not as quick as Elasticsearch and works best for static data (that does not require frequent changing). The reason is due to caches. In Solr, the caches are global, which means that, when even the slightest change happens in the cache, all indexing demands a refresh. This is usually a time-consuming process. In Elastic, on the other hand, the refreshing is made by...
Source: greenice.net
Algolia Review – A Hosted Search API Reviewed
If you’re not 100% satisfied with Algolia, there are always alternative methods to accomplish similar results, such as Solr (open-source & self-hosted) or ElasticSearch (open-source or hosted). Both of these are built on Apache Lucene, and their search syntax is very similar. Amazon Elasticsearch Service provides a fully managed Elasticsearch service which makes it easy to...
Source: getstream.io

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Apache Solr should be more popular than Zendesk. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Solr mentions (17)

  • Swirl: An open-source search engine with LLMs and ChatGPT to provide all the answers you need 🌌
    Using the Galaxy UI, knowledge workers can systematically review the best results from all configured services including Apache Solr, ChatGPT, Elastic, OpenSearch, PostgreSQL, Google BigQuery, plus generic HTTP/GET/POST with configurations for premium services like Google's Programmable Search Engine, Miro and Northern Light Research. - Source: dev.to / 8 months ago
  • Looking for software
    Apache Solr can be used to index and search text-based documents. It supports a wide range of file formats including PDFs, Microsoft Office documents, and plain text files. https://solr.apache.org/. Source: 12 months ago
  • 'google-like' search engine for files on my NAS
    If so, then https://solr.apache.org/ can be a solution, though there's a bit of setup involved. Oh yea, you get to write your own "search interface" too which would end up calling solr's api to find stuff. Source: over 1 year ago
  • Search engine.
    Developers will use their SQL database when searching for specific things like client names, product names, or address search. Now when you want to level up from there and search all tables you better off using a separated server with a specific program like https://solr.apache.org/. Source: over 1 year ago
  • Search text from PDF files stored in an S3 bucket
    We’re using a self-managed OpenSearch node here, but you can use Lucene, SOLR, ElasticSearch or Atlas Search. Source: almost 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Apache Solr and Zendesk, you can also consider the following products

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Swiftype - The simplest way to add search to your website or application. Sign up for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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