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Apache Solr VS Zendesk

Compare Apache Solr VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Apache Solr logo Apache Solr

Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Apache Solr Landing page
    Landing page //
    2023-04-28
  • Zendesk Landing page
    Landing page //
    2024-05-06

Apache Solr features and specs

  • Scalability
    Apache Solr is highly scalable, capable of handling large amounts of data and numerous queries per second. It supports distributed search and indexing, which allows for horizontal scaling by adding more nodes.
  • Flexibility
    Solr provides flexible schema management, allowing for dynamic field definitions and easy handling of various data types. It supports a variety of search query types and can be customized to meet specific search requirements.
  • Rich Feature Set
    Solr comes with a wealth of features out-of-the-box, including faceted search, result highlighting, multi-index search, and advanced filtering capabilities. It also offers robust analytics and joins support.
  • Community and Documentation
    Being an open-source project, Apache Solr has a strong community and comprehensive documentation, which ensures continuous improvements, updates, and extensive support resources for developers.
  • Integrations
    Solr integrates well with a variety of databases and data sources, and it provides REST-like APIs for ease of integration with other applications. It also has strong support for popular programming languages like Java, Python, and Ruby.
  • Performance
    Solr is built on top of Apache Lucene, which provides high performance for searching and indexing. It is optimized for speed and can handle rapid data ingestion and real-time indexing.

Possible disadvantages of Apache Solr

  • Complexity
    The initial setup and configuration of Apache Solr can be complex, particularly for those not already familiar with search engines and indexing concepts. Managing a distributed Solr installation also requires considerable expertise.
  • Resource Intensive
    Running Solr, especially for large datasets, can be resource-intensive in terms of both memory and CPU. It requires careful tuning and adequate hardware to maintain performance.
  • Learning Curve
    The learning curve for Apache Solr can be steep due to its extensive feature set and the complexity of its configuration options. New users may find it challenging to get up to speed quickly.
  • Consistency Issues
    In distributed setups, ensuring data consistency can be challenging, particularly for users unfamiliar with managing clustered environments. There may be delays or issues with synchronizing indexes across multiple nodes.
  • Maintenance
    Ongoing maintenance of a Solr instance, including monitoring, tuning, and scaling, can be labor-intensive. This requires dedicated effort to keep the system running efficiently over time.
  • Limited Real-time Capabilities
    Although Solr provides near real-time indexing, it may not be as effective as some specialized real-time search engines. For applications requiring truly real-time capabilities, additional solutions might be necessary.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Apache Solr

Overall verdict

  • Yes, Apache Solr is generally considered a good option for organizations seeking a reliable, scalable, and flexible search platform. It offers extensive features and is supported by a strong community, making it a solid choice for many use cases.

Why this product is good

  • Apache Solr is highly regarded for its robust full-text search capabilities, scalability, and ease of integration. As an open-source search platform, it is built on Apache Lucene and provides powerful distributed search and indexing, replication, load-balanced querying, and automated failover and recovery. Solr is designed to handle large volumes of data efficiently and supports various data formats with powerful data management features.

Recommended for

    Apache Solr is recommended for organizations that need to implement powerful search capabilities, especially those managing large, complex datasets. It is ideal for businesses that require full-text search features, e-commerce sites, content management systems, and big data applications that demand high query performance and scalability.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Apache Solr videos

+ Add

Solr Index - Learn about Inverted Indexes and Apache Solr Indexing

More videos:

  • Review - Solr Web Crawl - Crawl Websites and Search in Apache Solr

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Apache Solr and Zendesk)

Apache Solr

Zendesk

Custom Search Engine
100 100%
Custom Search Engine
0% 0
Customer Support
0 0%
Customer Support
100% 100
Custom Search
100 100%
Custom Search
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Solr and Zendesk

Apache Solr Reviews

Top 10 Site Search Software Tools & Plugins for 2022
Apache Solr is optimized to handle high-volume traffic and is easy to scale up or down depending on your changing needs. The near real-time indexing capabilities ensure that your content remains fresh and search results are always relevant and updated. For more advanced customization, Apache Solr boasts extensible plug-in architecture so you can easily plug in index and...
Source: influencermarketinghub.com
5 Open-Source Search Engines For your Website
Apache Solr is the popular, blazing-fast, open-source enterprise search platform built on Apache Lucene. Solr is a standalone search server with a REST-like API. You can put documents in it (called "indexing") via JSON, XML, CSV, or binary over HTTP. You query it via HTTP GET and receive JSON, XML, CSV, or binary results.
Source: vishnuch.tech
Elasticsearch vs. Solr vs. Sphinx: Best Open Source Search Platform Comparison
Solr is not as quick as Elasticsearch and works best for static data (that does not require frequent changing). The reason is due to caches. In Solr, the caches are global, which means that, when even the slightest change happens in the cache, all indexing demands a refresh. This is usually a time-consuming process. In Elastic, on the other hand, the refreshing is made by...
Source: greenice.net
Algolia Review – A Hosted Search API Reviewed
If you’re not 100% satisfied with Algolia, there are always alternative methods to accomplish similar results, such as Solr (open-source & self-hosted) or ElasticSearch (open-source or hosted). Both of these are built on Apache Lucene, and their search syntax is very similar. Amazon Elasticsearch Service provides a fully managed Elasticsearch service which makes it easy to...
Source: getstream.io

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Apache Solr should be more popular than Zendesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Solr mentions (19)

  • List of 45 databases in the world
    Solr — Open-source search platform built on Apache Lucene. - Source: dev.to / 11 months ago
  • Considerations for Unicode and Searching
    I want to spend the brunt of this article talking about how to do this in Postgres, partly because it's a little more difficult there. But let me start in Apache Solr, which is where I first worked on these issues. - Source: dev.to / 11 months ago
  • Swirl: An open-source search engine with LLMs and ChatGPT to provide all the answers you need 🌌
    Using the Galaxy UI, knowledge workers can systematically review the best results from all configured services including Apache Solr, ChatGPT, Elastic, OpenSearch, PostgreSQL, Google BigQuery, plus generic HTTP/GET/POST with configurations for premium services like Google's Programmable Search Engine, Miro and Northern Light Research. - Source: dev.to / almost 2 years ago
  • Looking for software
    Apache Solr can be used to index and search text-based documents. It supports a wide range of file formats including PDFs, Microsoft Office documents, and plain text files. https://solr.apache.org/. Source: about 2 years ago
  • 'google-like' search engine for files on my NAS
    If so, then https://solr.apache.org/ can be a solution, though there's a bit of setup involved. Oh yea, you get to write your own "search interface" too which would end up calling solr's api to find stuff. Source: over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Apache Solr and Zendesk, you can also consider the following products

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Typesense - Typo tolerant, delightfully simple, open source search 🔍

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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