Software Alternatives, Accelerators & Startups

ConvertKit VS Zendesk

Compare ConvertKit VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

ConvertKit logo ConvertKit

Email marketing software for online creators. We help you earn a living online through an intuitive email marketing automation tool.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • ConvertKit Landing page
    Landing page //
    2023-08-05
  • Zendesk Landing page
    Landing page //
    2024-05-06

ConvertKit features and specs

  • Ease of Use
    ConvertKit offers a user-friendly interface that is straightforward to navigate, making it easy for beginners to set up and use.
  • Automation
    The platform provides robust automation features, allowing users to set up complex email funnels and sequences efficiently.
  • Landing Pages
    ConvertKit includes built-in landing page templates that allow users to quickly create high-converting landing pages.
  • Segmentation
    Users can easily segment their audience based on various factors to send more targeted and personalized emails.
  • Integrations
    ConvertKit integrates with numerous third-party applications and services, facilitating seamless workflow and data synchronization.
  • Support
    Offers excellent customer support, including live chat and email support, as well as a rich knowledge base and community.
  • Affiliate Program
    Provides a lucrative affiliate program that allows users to earn commissions by promoting ConvertKit.

Possible disadvantages of ConvertKit

  • Pricing
    ConvertKit is relatively more expensive compared to some other email marketing platforms, which may be a deterrent for small businesses and startups.
  • Limited Design Flexibility
    Although the templates are clean and functional, ConvertKit lacks the advanced design customization options available in some other platforms.
  • Basic Email Templates
    The email templates are relatively basic and limited in variety, which may not suit users looking for elaborate design options.
  • No Free Plan
    ConvertKit does not offer a free plan beyond the initial trial period, which can be a limitation for users not ready to commit financially.
  • Learning Curve for Advanced Features
    While basic functionalities are easy to use, there may be a learning curve for some of the more advanced features and automations.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of ConvertKit

Overall verdict

  • ConvertKit is a good choice for those who prioritize ease of use and effective email marketing automation, particularly if they are content creators or entrepreneurs seeking a straightforward yet powerful platform.

Why this product is good

  • ConvertKit is generally well-regarded because of its user-friendly interface, powerful automation features, and robust email marketing capabilities tailored specifically for content creators. It offers seamless integration with various platforms and has a supportive community. It lacks the overwhelming complexity of some larger competitors, making it accessible for smaller teams and individuals.

Recommended for

  • Bloggers
  • Podcasters
  • YouTubers
  • Small business owners
  • Online course creators
  • Freelancers and consultants

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

ConvertKit videos

ConvertKit Review - Don't Buy Until You See This! (Top 5 Reasons NOT to use ConvertKit)

More videos:

  • Review - Convertkit Review - Why It's the Best Email Marketing Platform for Bloggers!
  • Review - Convertkit Review- Email Marketing Autoresponder Overview

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to ConvertKit and Zendesk)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Marketing Platforms
Help Desk
0 0%
100% 100

User comments

Share your experience with using ConvertKit and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ConvertKit and Zendesk

ConvertKit Reviews

10 Best Campaign Monitor Alternatives You Can Find
If you are a content creator or active in such activities, then ConvertKit can be an effective Campaign Monitor alternative for you. You can also review some of the finest ConvertKit alternatives.
Source: mailbluster.com
Comparing 16 Campaign Monitor Alternatives: In-depth Analysis
Migrating from other ESPs to ConvertKit is free. Over 500K creators use ConvertKit. It is loved particularly for its intuitive interface and excellent list management feature.
The 6 Best Campaign Monitor Alternatives for 2024
CategoryConvertKitCampaign MonitorBest FeatureAdvanced email template customizationUser-friendly interfacePros1. Flexible design and customization2. Intuitive drag-and-drop editor3. Seamless integration with other tools1. Easy-to-use email editor2. Beautiful customizable templates3. In-depth reporting and analyticsCons1. Limited advanced automation capabilities2. Higher...
The 10 best landing page builders + the top features you should always look for!
ConvertKit landing pages were designed by world-class pros to be fully customizable and give you the quick data to improve your conversion rates and grow your business.
Source: convertkit.com
12 Top Campaign Monitor Alternatives & Competitors
Summary: ConvertKit is unique in that it is built very intentionally with bloggers and other online storytellers in mind, featuring easy to build visual automations and smart segementations. Itโ€™s a bit pricey for what it offers, but if you are an author, blogger, newsletter creator or brand marketer, it fits like a glove.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, ConvertKit should be more popular than Zendesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ConvertKit mentions (21)

  • Adding Multiple Authors to my Astro Writing Blog: A Technical Walkthrough
    At the end of last year, my brothers and I wrote our first novel together (The Battle for Christmas: Reign of the Nutcrackers). That experience inspired us to continue writing together, starting with a monthly newsletter with short stories. At this point, we decided we wanted a website. We had been using Kit to send emails, and we liked that functionality, but as our writing resumes grow, we also wanted to have a... - Source: dev.to / 7 months ago
  • Low/no code signup/demo page for startup?
    Iโ€™ve used https://convertkit.com/ for this in the past. - Source: Hacker News / about 2 years ago
  • Minimalist email subscription/newsletter for website?
    ConvertKit is my go to and still is for now. Source: over 2 years ago
  • From Pizza Hut to YouTube - Embracing Life's Adventures
    One lazy Saturday afternoon, a sudden epiphany struck me like lightning. I decided to seize every moment and pursue my bucket list dreams while capturing them on YouTube. My aim is to inspire others to cherish their time and embrace life's adventures with a newfound zeal. I want you to do the things on your bucket list. When I was sick and thought I was dying. The one thing that ruminated in my head was "I just... Source: over 2 years ago
  • Revue Alternative For Your Personal Blog
    After trying Substckใ€ConvertKitใ€mailerlite and MailChimp, MailChimp won for me because:. - Source: dev.to / over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

What are some alternatives?

When comparing ConvertKit and Zendesk, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ActiveCampaign - Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!