Software Alternatives & Reviews

Brevo VS Zendesk

Compare Brevo VS Zendesk and see what are their differences

Brevo logo Brevo

Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Brevo Landing page
    Landing page //
    2023-10-19
  • Zendesk Landing page
    Landing page //
    2022-03-08

Brevo videos

Sendinblue Review - It's affordable, but is it any good?

More videos:

  • Review - SendinBlue Review - The Pros & Cons of the Newsletter Tool
  • Review - SendinBlue Review: Pros, Cons, and Alternatives

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Brevo and Zendesk)
Email Marketing
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Marketing Platforms
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Brevo and Zendesk

Brevo Reviews

11 Best Email Marketing Software for eCommerce in 2023
Formerly known as SendInBlue, Brevo has evolved from an email marketing platform to a versatile solution for eCommerce. With its expansion beyond email marketing, Brevo now encompasses SMS, chat, and more, offering a comprehensive range of communication options.
Source: www.getshow.io
10 Best Software for Creating Newsletters: Top Picks!
No doubt, Brevo has a user-friendly platform and prices that won't break the bank. Though some competitors have loads of automated and high tech features, Brevo’s simplicity makes it a solid choice if you're just looking to kickstart your newsletter without getting all bogged down in tech.
Source: publicate.it
5 Best Newsletter Tools & Software for Engaging Emails
Brevo's automation tools are a great resource for businesses needing to organize their email marketing. These capabilities allow for the creation of automated workflows, effectively guiding users through the campaign management process, saving time and energy along the way.
Source: publicate.it
Cheap Email Marketing Services: 6 Great Budget Tools Compared
As one of the cheapest email marketing software options, Sendinblue’s key selling point is its scalability. If you’re looking to try out an email campaign or two without investing a ton of resources, you can start out on the free plan and work your way up as needed. Plus, the fact that you can service an unlimited number of subscribers is awesome.
Source: themeisle.com
11 Sendgrid Alternatives For Your Business Email
Sendinblue offers chat, social media marketing, and SMS marketing services. It has a strong CRM tool, using which organizations can track the details of their customers. Besides, enterprises can automate their marketing messages, targeting specific audiences.

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Brevo should be more popular than Zendesk. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Brevo mentions (14)

  • CLEAN Hosting for an SMTP server?
    If you want more smooth delivery process you can also use SMTP relay services like AWS SES, sendinblue.com, smtp2go.com. Source: 11 months ago
  • [Showoff Saturday] I created cybernated -- the unified crypto newsletter for all the latest happenings around the crypto space (this includes all the different outlets)
    This is essentially a watered down version of the "MVC" architecture. I use http lib of node for server and requests, cheerio for webscraping and Sendinblue for sending the emails and mongodb (atlas) for storing all of the data. I am a beginner in backend tech, so I am tryna learn, open to any input. Source: about 1 year ago
  • free VPS SMTP relay?
    I got it working with sendinblue.com it allows up to 300 per day and is not hassle at all to setup! :). Source: over 1 year ago
  • Anyone Expeirence with SMTP Problems (bounces etc.)?
    In the mean time, I got integration working with sendinblue.com, which was fairly easy. Source: over 1 year ago
  • Best Email practices, tips and tricks
    Always use a specific service for newsletters and transactional emails, such as Mailchimp or Sendinblue. - Source: dev.to / over 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Brevo and Zendesk, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Campaign Monitor - Email marketing software built for designers and their clients to run successful email campaigns.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MailerLite - Affordable Email Marketing Software. Get all features (Segmentation, Automation, A/B testing) for up to 1,000 subscribers & send unlimited emails for free!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!