Freshdesk VS ConvertKit

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

ConvertKit Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

ConvertKit mentions (20)

• Low/no code signup/demo page for startup?

  I’ve used https://convertkit.com/ for this in the past. - Source: Hacker News / 9 months ago

• Minimalist email subscription/newsletter for website?

  ConvertKit is my go to and still is for now. Source: 11 months ago

• From Pizza Hut to YouTube - Embracing Life's Adventures

  One lazy Saturday afternoon, a sudden epiphany struck me like lightning. I decided to seize every moment and pursue my bucket list dreams while capturing them on YouTube. My aim is to inspire others to cherish their time and embrace life's adventures with a newfound zeal. I want you to do the things on your bucket list. When I was sick and thought I was dying. The one thing that ruminated in my head was "I just... Source: 11 months ago

• Revue Alternative For Your Personal Blog

  After trying Substck、ConvertKit、mailerlite and MailChimp, MailChimp won for me because:. - Source: dev.to / about 1 year ago

• How I Built An Open Source Serverless Newsletter Platform

  I did some digging on newsletter services like MailChimp, Sendinblue, and ConvertKit, and they would work except I wasn't looking to start paying a premium. Most of the newsletter services I looked into supported up to 300 readers on their free tier - and I'm fortunate enough to have more than that subscribed to the Serverless Picks of the Week newsletter. - Source: dev.to / over 1 year ago