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Apache Tomcat VS Intercom

Compare Apache Tomcat VS Intercom and see what are their differences

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Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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Apache Tomcat logo Apache Tomcat

An open source software implementation of the Java Servlet and JavaServer Pages technologies

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Apache Tomcat Landing page
    Landing page //
    2023-01-24
  • Intercom Landing page
    Landing page //
    2023-07-05

Apache Tomcat

Website
tomcat.apache.org
Pricing URL
-
$ Details
Release Date
-
Edit details

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Apache Tomcat features and specs

  • Open Source
    Apache Tomcat is an open-source software, which means it is freely available for use and modifications. This can significantly reduce the cost of ownership and allows for customization.
  • Community Support
    Being a widely-used open-source server, Tomcat has a large and active community of developers and users who contribute to its documentation, plugins, and forums, providing extensive support.
  • Lightweight
    Tomcat is designed to be a lightweight servlet container, making it faster and less resource-intensive compared to full-blown Java EE application servers.
  • Integration with Popular Frameworks
    Tomcat integrates well with popular Java frameworks such as Spring and Hibernate, making it easier for developers to deploy and manage web applications.
  • Easy to Set Up and Configure
    Tomcat is relatively easy to set up and configure, making it suitable for both development and production environments.
  • Frequent Updates
    Regular updates and patches are released to improve performance, security, and compatibility, ensuring the server is up-to-date with the latest web technologies.

Possible disadvantages of Apache Tomcat

  • Limited Functionality
    While Tomcat is a powerful servlet container, it lacks some of the advanced features found in full-fledged Java EE application servers, which might be necessary for complex enterprise applications.
  • Resource Management
    Tomcat's default configuration might not be suitable for high traffic web applications, requiring significant tweaking and tuning to handle heavy loads effectively.
  • Documentation Quality
    The documentation, while extensive, can sometimes be hard to navigate and understand, especially for beginners. This can slow down the learning curve.
  • Limited Built-in Tools
    Compared to other full-stack application servers, Tomcat comes with limited built-in tooling for monitoring, load balancing, and clustering, often requiring third-party solutions.
  • Security Concerns
    As with any open-source project, security vulnerabilities may emerge. It requires constant monitoring and timely updates to ensure security.
  • Lack of EJB Support
    Tomcat does not support Enterprise JavaBeans (EJB), limiting its use in scenarios where EJB is a crucial component of the architecture.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Apache Tomcat videos

+ Add

Introducing Apache Tomcat 8.5

More videos:

  • Review - Webinar: Introduction to Apache Tomcat 8
  • Review - Tcat - The Leading Enterprise Apache Tomcat Application Server

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Apache Tomcat and Intercom)

Apache Tomcat

Intercom

Web And Application Servers
100 100%
Web And Application Servers
0% 0
Customer Support
0 0%
Customer Support
100% 100
Application Server
100 100%
Application Server
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using Apache Tomcat and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Tomcat and Intercom

Apache Tomcat Reviews

FOSS | Top 15 Web Servers 2021
Java programs are run using Apache Tomcat. To be more precise, it is a Java servlet – a Java software component that expands the functionality of a web server. Apache Tomcat, released under the Apache License version 2, is used by 0.1% of websites worldwide.
Source: www.zentao.pm
4 Open Source Application Servers (Comparison and Review)
Apache Tomcat is an open-source implementation of several Java technologies. It is the result of a collaboration of the finest developers worldwide. You can get involved with the development in a number of ways.
Source: shadow-soft.com
Top 5 open source web servers
Apache Tomcat is an open source Java servlet container that functions as a web server. A Java servlet is a Java program that extends the capabilities of a server. Although servlets can respond to any types of requests, they most commonly implement applications hosted on Web servers. Such web servlets are the Java counterpart to other dynamic web content technologies such as...
Source: opensource.com
Top 10 Open Source Java and JavaEE Application Servers
It is built upon a modular kernel powered by OSGi, and runs straight on top of the Apache Felix implementation. It is also capable of running with Equinox OSGi or Knopflerfish OSGi runtimes. HK2 abstracts the OSGi module system to provide components, which can also be viewed as services and injected into the run time and uses a derivative of Apache Tomcat as the servlet...
Source: blog.idrsolutions.com

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, Apache Tomcat should be more popular than Intercom. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Tomcat mentions (17)

  • Java News: WildFly 36, Spring Milestones, and Open Liberty Updates
    Versions 11.0.6 and 9.0.104 of Apache Tomcat deliver new features and improvements. The release notes can be found for both versions. - Source: dev.to / about 1 month ago
  • Artifactory: Centralizing Artifact Management for DevOps Success
    Download and Install Tomcat Before downloading, confirm the latest Tomcat build package from the official website. - Source: dev.to / 7 months ago
  • How to Deploy Applications Using Tomcat on a Web Server
    First, download the latest version of Tomcat from the official Apache Tomcat website. Choose the version that suits your needs, typically the latest stable release. - Source: dev.to / 11 months ago
  • Spring Boot Monitoring with Open-Source Tools
    Manual instrumentation allows you to define your Spans within the code itself rather than relying on automatic instrumentation finding the entry point for a trace. Manual instrumentation is especially helpful for applications that don’t use an application server such as Tomcat, JBoss, or Jetty. - Source: dev.to / over 1 year ago
  • Issue with chatgpy
    99% is a huge exaggeration. Two essential deployment tools off the top of my head: Https://tomcat.apache.org/ Https://docs.jboss.org/author/display/AS71/Developer%20Guide.html. Source: about 2 years ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing Apache Tomcat and Intercom, you can also consider the following products

Microsoft IIS - Internet Information Services is a web server for Microsoft Windows

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiteSpeed Web Server - LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache HTTP Server - Apache httpd has been the most popular web server on the Internet since April 1996

Drift - A messaging app that helps you grow your business.

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