Software Alternatives, Accelerators & Startups

Zendesk VS VisualVisitor

Compare Zendesk VS VisualVisitor and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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VisualVisitor logo VisualVisitor

Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points. Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.
Visit Website
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • VisualVisitor Dashboard
    Dashboard //
    2024-08-11
  • VisualVisitor Identifications
    Identifications //
    2024-08-11
  • VisualVisitor Unified Inbox
    Unified Inbox //
    2024-08-11
  • VisualVisitor Contact Database
    Contact Database //
    2024-08-11
  • VisualVisitor Title Slide
    Title Slide //
    2024-08-11
  • VisualVisitor 40 Points of Data
    40 Points of Data //
    2024-08-11
  • VisualVisitor Benefits of AI Sales Rep
    Benefits of AI Sales Rep //
    2024-08-11
  • VisualVisitor AI Sales Rep Components
    AI Sales Rep Components //
    2024-08-11
  • VisualVisitor AI Sales Rep Summary
    AI Sales Rep Summary //
    2024-08-11

Lower Funnel, Higher Value Leads Using our advanced WebID +Person identification technology, we uncover and identify the most engaged visitors to your site. These are the prospects we focus on, ensuring maximum impact for your sales efforts.

Detailed Prospect Data: We gather 40 points of data about each prospect, including first name, last name, email address, and more. Engaged, But Anonymous: These prospects are conducting online research but havenโ€™t met with your sales team yet. Crucial Sales Funnel Position: These visitors are deep in your sales funnel, spending time on your key โ€˜buying pagesโ€™ but remaining unknown to you. They are the ones most likely to convert into appointments.

AI-Driven Engagement: Our AI Sales Rep identifies and gently engages with these visitors, influencing them to express interest. The process is fully automated, so your sales team only needs to engage with the interested leadsโ€”your low-hanging fruit. Leverage the power of AI to turn your website visitors into meeting-ready leads effortlessly. Let our AI Sales Rep handle the identification and engagement, so your sales team can focus on closing deals.

VisualVisitor

$ Details
paid Free Trial $299.0 / Monthly (WebID Includes 1,000 Identifications )
Platforms
Wordpress Salesforce Constant Contact Go Highlevel MooSend MailChimp Campaign Monitor Mailerlite Get Response Benchmark Email Sendlane SmartrMail MailJet Duda Square Space
Release Date
2009 August
Startup details
Country
United States
State
FL
Founder(s)
Rick Batchelor, Kevin Batchelor
Employees
10 - 19

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

VisualVisitor features and specs

  • AI Sales Rep
    Your Next Salesperson Might Not Be A Person at All. Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.
  • WebID +Person (B2C)
    Person-Level Website ID. Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points
  • WebID +Employee (B2B)
    Employee-Level Website ID. Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points
  • Who To Contact - Contact Database (B2B)
    Find Anyone, Anywhere, At Any Company - Instantly. Direct dial phone numbers, Email addresses ~900 million up todate, accurate B2B contact records.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of VisualVisitor

Overall verdict

  • VisualVisitor is a useful tool for businesses looking to enhance their lead generation and visitor tracking capabilities. Its features are beneficial for identifying potential customers and understanding visitor interactions, which can contribute to more effective sales and marketing efforts.

Why this product is good

  • VisualVisitor is a lead generation and visitor tracking tool that offers features like website visitor identification, email tracking, and integrated CRM functionalities. It helps businesses identify anonymous website visitors, track their engagement, and convert them into potential leads. The tool provides valuable insights into user behaviors and preferences, allowing businesses to tailor their marketing strategies effectively.

Recommended for

  • Small to medium-sized businesses
  • Marketing professionals
  • Sales teams
  • Companies seeking to improve lead generation
  • Businesses aiming to optimize website visitor engagement

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

VisualVisitor videos

Visual Visitor AI Sales Rep Explainer

More videos:

  • Review - Darcy Knapp - CEO of SEO Web Mechanics
  • Review - Philippe Cesson - President + CEO of Cesson
  • Review - Travis Ziebro - CEO of Momenta Tech
  • Review - Craig McIlvain - CEO of CraigAds
  • Review - Jeff Cox - VP of The Rise Companies

Category Popularity

0-100% (relative to Zendesk and VisualVisitor)
Customer Support
100 100%
0% 0
Business & Commerce
0 0%
100% 100
Help Desk
100 100%
0% 0
Sales
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and VisualVisitor.

What makes your product unique?

VisualVisitor's answer:

Visual Visitor stands out due to its ability to provide detailed, person-level identification of website visitors, offering insights that go beyond standard identification products.

It not only tracks anonymous website traffic but also reveals the identities of visitors, including their names, job titles, and contact information. This allows businesses to convert visitors into leads without relying solely on traditional lead capture methods.

Additionally, our AI Sales Rep module allow you to Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.

Why should a person choose your product over its competitors?

VisualVisitor's answer:

Choosing Visual Visitor over its competitors offers several compelling advantages:

  1. Person-Level Identification: Unlike many competitors, Visual Visitor provides in-depth insights into your website visitors, revealing who they are, where they work, and how to contact them. This allows for more targeted and effective marketing and sales efforts.
  2. Comprehensive Features: Visual Visitor combines multiple tools into one platform, including email tracking, competitor analysis, visitor segmentation, and more. This all-in-one approach means you don't need to juggle multiple services to get the full picture of your website traffic.
  3. Ease of Use: The platform is designed with user-friendliness in mind, making it accessible even to those without technical expertise. You can quickly set up and start gaining insights without a steep learning curve.
  4. Affordability: Visual Visitor offers a robust set of features at a competitive price, making it an excellent value for businesses of all sizes, especially those looking for cost-effective solutions.
  5. Responsive Support: Visual Visitor is known for its customer support. Their team is proactive, responsive, and willing to work closely with clients to ensure they get the most out of the platform.
  6. Customizable Options: Whether you're in B2B or B2C, Visual Visitor offers tailored identification options (+Person for B2C and +Employee for B2B) to meet your specific business needs.
  7. Data Accuracy: With a focus on delivering accurate and actionable data, Visual Visitor helps businesses make informed decisions that drive growth and improve ROI.

These benefits make Visual Visitor a smart choice for businesses looking to enhance their lead generation, marketing, and sales strategies with detailed, actionable insights.

How would you describe your primary audience?

VisualVisitor's answer:

Visual Visitor's primary audience consists of sales and marketing professionals, business owners, and decision-makers in companies of all sizes who are focused on maximizing lead generation and conversion. This includes: 1. B2B Sales Teams: Professionals who need detailed insights into website visitors to identify and engage potential leads, enhancing their prospecting efforts and improving their sales pipeline. 2. Marketing Professionals: Individuals or teams looking to optimize their digital marketing strategies by understanding who is visiting their website, tailoring their messaging, and running more effective campaigns. 3. Business Owners: Entrepreneurs and small business owners who want to gain a competitive edge by leveraging detailed visitor data to drive growth, build relationships, and improve customer acquisition. 4. Lead Generation Specialists: Teams or individuals responsible for generating and qualifying leads, who need a reliable tool to identify high-potential prospects and gather actionable information to fuel their outreach strategies. 5. White-label Resellers: These are typically digital agencies that plugin our data to paid search activities. Resellers are a larger percentage of our growth. Overall, Visual Visitor caters to businesses and professionals who are keen on leveraging data-driven insights to enhance their sales, marketing, and customer engagement strategies.

What's the story behind your product?

VisualVisitor's answer:

Started in 2009 as a platform that only identified companies. Over the years, our number one request was "how do I get to the person?" We solved this in 2019.

The next question we heard from our customer base was "what do I do with all this data?" That is when our AI Sales Rep module was born.

Today, our AI Sales Rep Identifies and Influences Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.

Which are the primary technologies used for building your product?

VisualVisitor's answer:

Today, our platform has become a must-have for sales and marketing teams worldwide. Our platform has 200+ primary features, plugins for Chrome, Gmail and Outlook, 900 million contacts, 4 data centers with over 6 TB of Data and over 300 integrations.

Through the use of Big Data and Artificial Intelligence, we are now able to identify the Person, not just the company visiting your website. Stay tuned for what comes next!

Who are some of the biggest customers of your product?

VisualVisitor's answer:

See the video section for Video testimonials from a few of our customers.

User comments

Share your experience with using Zendesk and VisualVisitor. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and VisualVisitor

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

VisualVisitor Reviews

  1. Felicia Freeman
    Indispensable sales tool

    I won't be getting rid of it anytime soon! My conversion rate is generally higher with Visual Visitor leads. I love that they give me enough info to personalize my outreach. All in all, great software.

    ๐Ÿ‘ Pros:    The visitor tracking software is a miracle-worker in my opinion, it lasers in on the best leads. cuts the amount of time i spend prospecting in half!
    ๐Ÿ‘Ž Cons:    Nothing apart from the fact that the amount of data varies per lookup - for some visitors they have both personal and professional phone numbers, other times only professional.
  2. Angelika Schaefer
    The best visitor identifier out there in my opinion

    Visual Visitor identifies more visitors than ZoomInfo and it's cheaper. Signing up was a no-brainer.

    ๐Ÿ‘ Pros:    The visitor details are accurate - you'd think that would be a given but i've tried other platforms where that's not the case.
    ๐Ÿ‘Ž Cons:    Not really a con but it doesn't do the work for you, you still have to reach out on your own.
  3. Journee Pruitt
    Cost-effective & comprehensive solution

    I'm pleased I decided to go with Visual Visitor over the apps I demo'd. It works as described and offers a lot of bang for your buck when it comes to visitor ID lookups.

    ๐Ÿ‘ Pros:    I appreciate how many visitor lookups are included with my package. i've tried other apps before (leady & kickfire) and visual visitor is the best in terms of cost per use.
    ๐Ÿ‘Ž Cons:    Haven't identified any glaring faults with the app. it runs quickly and smoothly.

Social recommendations and mentions

Based on our record, Zendesk should be more popular than VisualVisitor. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

VisualVisitor mentions (1)

  • Has anyone used Retention.com?
    I hope you find this helpful. For more info check out visualvisitor.com. Source: over 2 years ago

What are some alternatives?

When comparing Zendesk and VisualVisitor, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BuzzBuilder - BuzzBuilder is a web-based lead generation tool that manages targeted email marketing campaigns and generates B2B sales leads.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Net Solutions - Where innovation meets expertise. Award-winning digital solutions built for growth.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TramaTM - Protect your brand. Register your trademark. Free verification. Simple online process. Transparent price. Money back guarantee.