Software Alternatives, Accelerators & Startups

Intercom VS VisualVisitor

Compare Intercom VS VisualVisitor and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

VisualVisitor logo VisualVisitor

Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points. Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.
Visit Website
  • Intercom Landing page
    Landing page //
    2023-07-05
  • VisualVisitor Dashboard
    Dashboard //
    2024-08-11
  • VisualVisitor Identifications
    Identifications //
    2024-08-11
  • VisualVisitor Unified Inbox
    Unified Inbox //
    2024-08-11
  • VisualVisitor Contact Database
    Contact Database //
    2024-08-11
  • VisualVisitor Title Slide
    Title Slide //
    2024-08-11
  • VisualVisitor 40 Points of Data
    40 Points of Data //
    2024-08-11
  • VisualVisitor Benefits of AI Sales Rep
    Benefits of AI Sales Rep //
    2024-08-11
  • VisualVisitor AI Sales Rep Components
    AI Sales Rep Components //
    2024-08-11
  • VisualVisitor AI Sales Rep Summary
    AI Sales Rep Summary //
    2024-08-11

Lower Funnel, Higher Value Leads Using our advanced WebID +Person identification technology, we uncover and identify the most engaged visitors to your site. These are the prospects we focus on, ensuring maximum impact for your sales efforts.

Detailed Prospect Data: We gather 40 points of data about each prospect, including first name, last name, email address, and more. Engaged, But Anonymous: These prospects are conducting online research but havenโ€™t met with your sales team yet. Crucial Sales Funnel Position: These visitors are deep in your sales funnel, spending time on your key โ€˜buying pagesโ€™ but remaining unknown to you. They are the ones most likely to convert into appointments.

AI-Driven Engagement: Our AI Sales Rep identifies and gently engages with these visitors, influencing them to express interest. The process is fully automated, so your sales team only needs to engage with the interested leadsโ€”your low-hanging fruit. Leverage the power of AI to turn your website visitors into meeting-ready leads effortlessly. Let our AI Sales Rep handle the identification and engagement, so your sales team can focus on closing deals.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

VisualVisitor

$ Details
paid Free Trial $299.0 / Monthly (WebID Includes 1,000 Identifications )
Platforms
Wordpress Salesforce Constant Contact Go Highlevel MooSend MailChimp Campaign Monitor Mailerlite Get Response Benchmark Email Sendlane SmartrMail MailJet Duda Square Space
Release Date
2009 August
Startup details
Country
United States
State
FL
Founder(s)
Rick Batchelor, Kevin Batchelor
Employees
10 - 19

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

VisualVisitor features and specs

  • AI Sales Rep
    Your Next Salesperson Might Not Be A Person at All. Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.
  • WebID +Person (B2C)
    Person-Level Website ID. Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points
  • WebID +Employee (B2B)
    Employee-Level Website ID. Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points
  • Who To Contact - Contact Database (B2B)
    Find Anyone, Anywhere, At Any Company - Instantly. Direct dial phone numbers, Email addresses ~900 million up todate, accurate B2B contact records.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of VisualVisitor

Overall verdict

  • VisualVisitor is a useful tool for businesses looking to enhance their lead generation and visitor tracking capabilities. Its features are beneficial for identifying potential customers and understanding visitor interactions, which can contribute to more effective sales and marketing efforts.

Why this product is good

  • VisualVisitor is a lead generation and visitor tracking tool that offers features like website visitor identification, email tracking, and integrated CRM functionalities. It helps businesses identify anonymous website visitors, track their engagement, and convert them into potential leads. The tool provides valuable insights into user behaviors and preferences, allowing businesses to tailor their marketing strategies effectively.

Recommended for

  • Small to medium-sized businesses
  • Marketing professionals
  • Sales teams
  • Companies seeking to improve lead generation
  • Businesses aiming to optimize website visitor engagement

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

VisualVisitor videos

Visual Visitor AI Sales Rep Explainer

More videos:

  • Review - Darcy Knapp - CEO of SEO Web Mechanics
  • Review - Philippe Cesson - President + CEO of Cesson
  • Review - Travis Ziebro - CEO of Momenta Tech
  • Review - Craig McIlvain - CEO of CraigAds
  • Review - Jeff Cox - VP of The Rise Companies

Category Popularity

0-100% (relative to Intercom and VisualVisitor)
Customer Support
100 100%
0% 0
Business & Commerce
0 0%
100% 100
CRM
84 84%
16% 16
Sales
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and VisualVisitor.

What makes your product unique?

VisualVisitor's answer:

Visual Visitor stands out due to its ability to provide detailed, person-level identification of website visitors, offering insights that go beyond standard identification products.

It not only tracks anonymous website traffic but also reveals the identities of visitors, including their names, job titles, and contact information. This allows businesses to convert visitors into leads without relying solely on traditional lead capture methods.

Additionally, our AI Sales Rep module allow you to Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.

Why should a person choose your product over its competitors?

VisualVisitor's answer:

Choosing Visual Visitor over its competitors offers several compelling advantages:

  1. Person-Level Identification: Unlike many competitors, Visual Visitor provides in-depth insights into your website visitors, revealing who they are, where they work, and how to contact them. This allows for more targeted and effective marketing and sales efforts.
  2. Comprehensive Features: Visual Visitor combines multiple tools into one platform, including email tracking, competitor analysis, visitor segmentation, and more. This all-in-one approach means you don't need to juggle multiple services to get the full picture of your website traffic.
  3. Ease of Use: The platform is designed with user-friendliness in mind, making it accessible even to those without technical expertise. You can quickly set up and start gaining insights without a steep learning curve.
  4. Affordability: Visual Visitor offers a robust set of features at a competitive price, making it an excellent value for businesses of all sizes, especially those looking for cost-effective solutions.
  5. Responsive Support: Visual Visitor is known for its customer support. Their team is proactive, responsive, and willing to work closely with clients to ensure they get the most out of the platform.
  6. Customizable Options: Whether you're in B2B or B2C, Visual Visitor offers tailored identification options (+Person for B2C and +Employee for B2B) to meet your specific business needs.
  7. Data Accuracy: With a focus on delivering accurate and actionable data, Visual Visitor helps businesses make informed decisions that drive growth and improve ROI.

These benefits make Visual Visitor a smart choice for businesses looking to enhance their lead generation, marketing, and sales strategies with detailed, actionable insights.

How would you describe your primary audience?

VisualVisitor's answer:

Visual Visitor's primary audience consists of sales and marketing professionals, business owners, and decision-makers in companies of all sizes who are focused on maximizing lead generation and conversion. This includes: 1. B2B Sales Teams: Professionals who need detailed insights into website visitors to identify and engage potential leads, enhancing their prospecting efforts and improving their sales pipeline. 2. Marketing Professionals: Individuals or teams looking to optimize their digital marketing strategies by understanding who is visiting their website, tailoring their messaging, and running more effective campaigns. 3. Business Owners: Entrepreneurs and small business owners who want to gain a competitive edge by leveraging detailed visitor data to drive growth, build relationships, and improve customer acquisition. 4. Lead Generation Specialists: Teams or individuals responsible for generating and qualifying leads, who need a reliable tool to identify high-potential prospects and gather actionable information to fuel their outreach strategies. 5. White-label Resellers: These are typically digital agencies that plugin our data to paid search activities. Resellers are a larger percentage of our growth. Overall, Visual Visitor caters to businesses and professionals who are keen on leveraging data-driven insights to enhance their sales, marketing, and customer engagement strategies.

What's the story behind your product?

VisualVisitor's answer:

Started in 2009 as a platform that only identified companies. Over the years, our number one request was "how do I get to the person?" We solved this in 2019.

The next question we heard from our customer base was "what do I do with all this data?" That is when our AI Sales Rep module was born.

Today, our AI Sales Rep Identifies and Influences Your Engaged Website Visitors into Sales-Ready Leads โ€“ Before You Commit a Single Working Hour.

Which are the primary technologies used for building your product?

VisualVisitor's answer:

Today, our platform has become a must-have for sales and marketing teams worldwide. Our platform has 200+ primary features, plugins for Chrome, Gmail and Outlook, 900 million contacts, 4 data centers with over 6 TB of Data and over 300 integrations.

Through the use of Big Data and Artificial Intelligence, we are now able to identify the Person, not just the company visiting your website. Stay tuned for what comes next!

Who are some of the biggest customers of your product?

VisualVisitor's answer:

See the video section for Video testimonials from a few of our customers.

User comments

Share your experience with using Intercom and VisualVisitor. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and VisualVisitor

Intercom Reviews

  1. Eleanor Bennett
    ยท Digital Marketing Specialist at Logit.io ยท
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


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Source: www.tidio.com
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Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
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Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
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Intercomโ€™s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your repsโ€™ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

VisualVisitor Reviews

  1. Felicia Freeman
    Indispensable sales tool

    I won't be getting rid of it anytime soon! My conversion rate is generally higher with Visual Visitor leads. I love that they give me enough info to personalize my outreach. All in all, great software.

    ๐Ÿ‘ Pros:    The visitor tracking software is a miracle-worker in my opinion, it lasers in on the best leads. cuts the amount of time i spend prospecting in half!
    ๐Ÿ‘Ž Cons:    Nothing apart from the fact that the amount of data varies per lookup - for some visitors they have both personal and professional phone numbers, other times only professional.
  2. Angelika Schaefer
    The best visitor identifier out there in my opinion

    Visual Visitor identifies more visitors than ZoomInfo and it's cheaper. Signing up was a no-brainer.

    ๐Ÿ‘ Pros:    The visitor details are accurate - you'd think that would be a given but i've tried other platforms where that's not the case.
    ๐Ÿ‘Ž Cons:    Not really a con but it doesn't do the work for you, you still have to reach out on your own.
  3. Journee Pruitt
    Cost-effective & comprehensive solution

    I'm pleased I decided to go with Visual Visitor over the apps I demo'd. It works as described and offers a lot of bang for your buck when it comes to visitor ID lookups.

    ๐Ÿ‘ Pros:    I appreciate how many visitor lookups are included with my package. i've tried other apps before (leady & kickfire) and visual visitor is the best in terms of cost per use.
    ๐Ÿ‘Ž Cons:    Haven't identified any glaring faults with the app. it runs quickly and smoothly.

Social recommendations and mentions

Based on our record, Intercom should be more popular than VisualVisitor. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercomโ€™s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 11 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: over 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 3 years ago
View more

VisualVisitor mentions (1)

  • Has anyone used Retention.com?
    I hope you find this helpful. For more info check out visualvisitor.com. Source: over 2 years ago

What are some alternatives?

When comparing Intercom and VisualVisitor, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BuzzBuilder - BuzzBuilder is a web-based lead generation tool that manages targeted email marketing campaigns and generates B2B sales leads.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Net Solutions - Where innovation meets expertise. Award-winning digital solutions built for growth.

Drift - A messaging app that helps you grow your business.

TramaTM - Protect your brand. Register your trademark. Free verification. Simple online process. Transparent price. Money back guarantee.