Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...
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Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
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Crisp Chat
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RocketGit
Radicle
Web3 is Going Great
Remind Calendar
SourceHut
GitHub
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Zendesk RocketGitZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
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We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, Zendesk should be more popular than RocketGit. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago
I have been using Framagit for few years now. It has been online since 2016, it's the public Gitlab instance of Framasoft, a french non profit organization. RocketGit has been online since 2015 and relies on its own software, I have never used it but I have heard about it regularly. https://framagit.org/ https://en.wikipedia.org/wiki/Framasoft https://rocketgit.com. - Source: Hacker News / 3 months ago
As a paying customer, I am disenchanted. I agree with Drew's views on cryptocurrency on a personal level, but banning someone for using a technology before even knowing whether or not it's primarily being used to break the law is not what I had in mind. Sure, ban harassment, spam, illegal activities, and abuse of platform. But this kind of banning seems more arbitrary even than GitHub's, which is sort of what I... - Source: Hacker News / almost 4 years ago
RocketGit โ Repository Hosting based on Git. Unlimited Public & Private repositories. - Source: dev.to / about 5 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Radicle - Sovereign code infrastructure.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Web3 is Going Great - Web3 Is Going Great is a project to track some examples of how web3 isn't actually going as well as its proponents might like you to believe.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Remind Calendar - Remind is a sophisticated calendar and alarm program.