Zendesk Reviews

1. CatherineColins

   · HR at CODESY · 7 months ago
   Powerful Helpdesk, But Frustrating and Overpriced

   We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything — ticketing, chat, reporting, multi-channel support — however, actually getting it to work the way you want is a challenge.

   First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.

   The interface isn’t very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasn’t as quick or helpful as you’d hope from a company selling customer service software.

   Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.

   👍 Pros:    Wide feature set for support ticketing and customer service workflows.

   👎 Cons:    Expensive pricing with important features locked behind higher tiers.
2. stu14

   about 2 years ago
   Clunky & awful customer service

   Would give them 0/5 if I could!

   🏁 Competitors: HubSpot, Freshdesk

   👎 Cons:    Customer support|Ux/ui|Limited features

PixelAPI.dev Reviews

Zendesk mentions (7)

• The Ultimate Guide to Building Internal Tools in 2024

  Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 3 years ago

• is this scam

  That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago

• [HELP] Can't log in to upload SSL due to expired SSL

  Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago

• Special trick to get support for battery replacement ?

  Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago

• Here's how I'd figure out the go-to-market for a Customer Support SaaS

  My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: over 4 years ago

PixelAPI.dev mentions (4)

• Color Grading at Scale: How I Stopped Wrestling with ImageMagick and Just Used an API

  Import httpx Import os PIXELAPI_KEY = os.environ["PIXELAPI_KEY"] Def color_grade(image_url: str, style: str) -> str: response = httpx.post( "https://pixelapi.dev/api/color-grade", headers={"Authorization": f"Bearer {PIXELAPI_KEY}"}, json={ "image_url": image_url, "style": style, }, timeout=30, ) response.raise_for_status() return... - Source: dev.to / 3 months ago

• I built a textile pattern generation API because PatternedAI has no API

  I shipped PixelAPI's /v1/pattern endpoint yesterday — 8 styles, 512px or 1024px output, recolor + upscale ops, fully seamless tileable. At $0.008/pattern, it's 2-5× cheaper than PatternedAI's GUI sessions. - Source: dev.to / 4 months ago

• Adding Realistic Drop Shadows to Product Images with the PixelAPI Shadow Generator

  Import fs from "fs"; Import path from "path"; Import fetch from "node-fetch"; Import FormData from "form-data"; Async function addShadow(imagePath) { const form = new FormData(); form.append("image", fs.createReadStream(imagePath)); const response = await fetch("https://pixelapi.dev/api/shadow-generator", { method: "POST", headers: { Authorization: `Bearer ${process.env.PIXELAPI_KEY}`, ... - Source: dev.to / 4 months ago

• BiRefNet vs rembg vs U2Net: Which Background Removal Model Actually Works in Production?

  Free credits at pixelapi.dev — no card needed. Run your hardest test images through it. - Source: dev.to / 4 months ago