Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
Zoho Desk
tawk.to
LiveChat
NiceAgents
Smith.ai
Ringzy
Retell AI
Dialzara
Play.ht
Ruby Receptionists
getBreezy
NiceAgents builds AI agents for businesses. Two core offerings: ready-to-deploy AI answering service for SMBs, and custom AI agent development for enterprises.
AI Answering Service ($49/mo) AI receptionist answers calls 24/7, captures leads, books appointments, sends instant notifications. Industry-trained for trades (plumbers, HVAC, electricians, roofers, landscapers) and professional services (legal, dental, real estate, insurance, property management). 200 mins included, no contracts.
Custom AI Agents (from $4k/mo) Full-service AI agent development for complex business needs: - Voice Agents โ inbound/outbound calls, lead qualification, support - Workflow Agents โ document processing, data extraction, reporting - Customer Service Agents โ email, chat, SMS handling at scale - Integration Agents โ connect systems, sync data, automate handoffs
Includes discovery, design, development, deployment, 24/7 monitoring, and ongoing maintenance. You own the code.
Why NiceAgents? - Industry-specific AI trained on your terminology - Natural conversations, not robotic scripts - Integrates with Google Calendar, Outlook, Jobber, ServiceTitan, CRMs - Transparent pricing, no hidden fees, no lock-in - US-based team and support
The Problem We Solve SMBs lose $40k+/year to missed calls. Enterprises waste hours on repetitive tasks. Our AI agents handle the work humans shouldn't be doingโanswering phones, processing documents, syncing systemsโso your team focuses on growth.
Zendesk NiceAgentsZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Smith.ai - Smith.a is one of the best virtual receptionist and chat services that offer phone calls, answer chats and take messages for you and your staff.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Ringzy - Ringzy is an AI answering service that answers business calls 24/7 using natural AI voices. Capture leads, book appointments, and never miss a call.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Retell AI - API that enables developers to build human-like voice agents