Zendesk
Freshdesk
Intercom
LiveAgent
HelpScout
Zoho Desk
tawk.to
LiveChat
AttackForge
dradis
PlexTrac
Faraday IDE
SysReptor
Reconmap
oneVault.tech
PentestReportAI
AttackForge is the #1 Penetration Testing Management & Collaboration Platform for Enterprise. Bringing Security & Business Together On Your Pentesting Program.
AttackForge helps Organizations: - Create Centralized, Standardised & Consistent approach to security testing, ensuring methodologies are defined, understood, agreed and in accordance with expectations. - Risk Reduction by reducing Time-To-Remediate (TTR) by sending vulnerability data to the right people in near real-time. - Improved Collaboration & Knowledge Sharing between Business, Technology & Security teams. This helps build knowledge about vulnerabilities, their impact & effective remediation strategies. - Full Visibility of Security Posture when it comes to security testing, across entire Organization or individual Agencies & Business Groups. - Analytics and Trend Discovery to better understand root cause of issues and where Organization needs to focus resources & effort. - Cost Savings up to 25% of security testing budget by providing on-demand reports & ticketing integration (JIRA, ServiceNow, Azure Dev Ops). Organizations spend ~$2K to $10K paying for reports on every project, and effort handling data to ticketing systems. AttackForge reduces/eliminates this entirely.
Zendesk AttackForgeZendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.
We switched to Zendesk hoping for a robust support platform, but the experience has been more frustrating than beneficial. On paper, it looks like it can do everything โ ticketing, chat, reporting, multi-channel support โ however, actually getting it to work the way you want is a challenge.
First off, the pricing feels out of step with reality. Key features we needed (automation, SLA controls, advanced reporting) were buried in higher-tier plans, which quickly inflated our costs. For a small to mid-size team, this made the platform feel overpriced compared to competitors.
The interface isnโt very friendly either. Between frequent UI changes and buried settings, training new agents becomes a project in itself. Even getting basic workflows set up required more time than expected. And ironically, when we did run into issues, Zendesk support wasnโt as quick or helpful as youโd hope from a company selling customer service software.
Overall, Zendesk has potential, but the combination of complex setup, high cost, and mediocre support makes it a 2-star experience in our book.
Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 2 years ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 3 years ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 4 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 4 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโd emphasize a straightforward, fuss-free angle instead. Source: about 4 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
dradis - Dradis is the open-source reporting and collaboration tool for IT security professionals.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
PlexTrac - PlexTrac is the #1 AI-powered platform for pentest reporting and threat exposure management, helping cybersecurity teams efficiently address the most critical threats and vulnerabilities.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Faraday IDE - Collaborative Penetration Test and Vulnerability Management Platform that increases transparency...