Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
AttackForge
dradis
PlexTrac
Faraday IDE
SysReptor
Reconmap
oneVault.tech
PentestReportAI
AttackForge is the #1 Penetration Testing Management & Collaboration Platform for Enterprise. Bringing Security & Business Together On Your Pentesting Program.
AttackForge helps Organizations: - Create Centralized, Standardised & Consistent approach to security testing, ensuring methodologies are defined, understood, agreed and in accordance with expectations. - Risk Reduction by reducing Time-To-Remediate (TTR) by sending vulnerability data to the right people in near real-time. - Improved Collaboration & Knowledge Sharing between Business, Technology & Security teams. This helps build knowledge about vulnerabilities, their impact & effective remediation strategies. - Full Visibility of Security Posture when it comes to security testing, across entire Organization or individual Agencies & Business Groups. - Analytics and Trend Discovery to better understand root cause of issues and where Organization needs to focus resources & effort. - Cost Savings up to 25% of security testing budget by providing on-demand reports & ticketing integration (JIRA, ServiceNow, Azure Dev Ops). Organizations spend ~$2K to $10K paying for reports on every project, and effort handling data to ticketing systems. AttackForge reduces/eliminates this entirely.
Freshdesk AttackForgeFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
dradis - Dradis is the open-source reporting and collaboration tool for IT security professionals.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
PlexTrac - PlexTrac is the #1 AI-powered platform for pentest reporting and threat exposure management, helping cybersecurity teams efficiently address the most critical threats and vulnerabilities.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Faraday IDE - Collaborative Penetration Test and Vulnerability Management Platform that increases transparency...