Software Alternatives, Accelerators & Startups

Zendesk VS Amazon Textract

Compare Zendesk VS Amazon Textract and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Amazon Textract logo Amazon Textract

Easily extract text and data from virtually any document using Amazon Textract. Textract goes beyond simple optical character recognition (OCR) to also identify the contents of fields in forms and information stored in tables.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Amazon Textract Landing page
    Landing page //
    2023-04-13

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Amazon Textract features and specs

  • Accurate Data Extraction
    Amazon Textract uses machine learning and OCR technologies to provide high accuracy in extracting text and structured data from various document formats.
  • Supports Multiple Formats
    Textract can handle different document types, including PDFs, scanned images, and more, making it versatile for various use cases.
  • Ease of Integration
    Amazon Textract offers APIs that are easy to integrate with other AWS services and external applications, enhancing its usability.
  • Security and Compliance
    Being part of AWS, Textract adheres to robust security and compliance standards, ensuring data protection and privacy.
  • Scalability
    Textract is highly scalable and can process large volumes of documents efficiently, catering to both small businesses and large enterprises.

Possible disadvantages of Amazon Textract

  • Cost
    Amazon Textract can become expensive as the volume of document processing increases, which may be a concern for small businesses with limited budgets.
  • Complexity of Setup
    Though integration is straightforward, initial setup and configuration can be complex, requiring familiarity with AWS services and APIs.
  • Limited Advanced Features
    Textract may lack some advanced features and customization options that are available in more specialized OCR alternatives.
  • Dependency on AWS Ecosystem
    Exclusive reliance on AWS services can be a drawback for organizations that utilize a multi-cloud or hybrid cloud strategy.
  • Quality of Original Documents
    Textractโ€™s accuracy largely depends on the quality of the original documents. Poor quality scans or heavily damaged documents may yield less accurate results.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Amazon Textract

Overall verdict

  • Yes, Amazon Textract is generally considered a good service for its intended purposes.

Why this product is good

  • Amazon Textract is effective because it uses advanced machine learning techniques to automatically extract text, handwriting, and data from scanned documents. It is highly accurate, scalable, and integrates well with other AWS services, which makes it convenient for businesses looking to automate document processing.

Recommended for

  • Organizations looking to automate data extraction from large volumes of documents.
  • Companies needing to process forms and tables quickly and accurately.
  • Developers looking for a cloud-based OCR service that integrates with other AWS solutions.
  • Industries such as finance, healthcare, and legal, where document digitization is essential.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Amazon Textract videos

Amazon Textract: First Look

More videos:

  • Review - AWS re:Invent 2018 โ€“ Announcing Amazon Textract
  • Review - Introducing Amazon Textract: Now in Preview

Category Popularity

0-100% (relative to Zendesk and Amazon Textract)
Customer Support
100 100%
0% 0
OCR
0 0%
100% 100
Help Desk
100 100%
0% 0
Image Recognition
0 0%
100% 100

User comments

Share your experience with using Zendesk and Amazon Textract. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Amazon Textract

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    ๐Ÿ Competitors: HubSpot, Freshdesk
    ๐Ÿ‘Ž Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Amazon Textract Reviews

2019 Examples to Compare OCR Services: Amazon Textract/Rekognition vs Google Vision vs Microsoft Cognitive Services
Pricing: Amazon Rekognition๏ปฟ, Amazon Textract๏ปฟ, Google๏ปฟ, Microsoft๏ปฟ. We don't really care which one you use, but Microsoft did best by our sample data. Textract was a very close second if you only need its headline feature: extracting text from digital documents. If someone wants to email bill -at- amplenote.com with comparable data for other images/services, I can try๏ปฟ to...

Social recommendations and mentions

Based on our record, Amazon Textract should be more popular than Zendesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / almost 2 years ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: about 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. Iโ€™d emphasize a straightforward, fuss-free angle instead. Source: over 3 years ago
View more

Amazon Textract mentions (37)

  • From PartyRock to Bedrock: AI-Powered Automation at Work
    We were a little concerned that working with documents and Bedrock was going to mean a bunch of effort by using Texttract. I was glad we were proven wrong. I was able to build a quick proof of concept using the Bedrock API in 10 - 15 minutes. - Source: dev.to / 8 months ago
  • Mastering Text Extraction from Multi-Page PDFs Using OCR API: A Step-by-Step Guide
    Amazon Textract is an OCR service provided by Amazon Web Services (AWS), specifically designed to extract text and data from scanned documents and images. It not only recognizes text but also comprehends the document's structure, including tables and forms. This capability makes it especially valuable for applications requiring detailed data extraction, such as invoice processing and form digitization. - Source: dev.to / about 1 year ago
  • Ask HN: How to OCR a PDF and preserve whitespace?
    Did you try textract? https://aws.amazon.com/textract/ In my experience it works amazingly well with columns / tabulated content. - Source: Hacker News / over 1 year ago
  • Classifying and Extracting Data using Amazon Textract
    Amazon Textract has an Analyze Lending API for evaluating and categorizing the documents contained in mortgage loan application packages, as well as extracting the data they contain. The new API can assist in processing applications quicker and with minimal errors, therefore improving the end-customer experience and lowering operational costs. - Source: dev.to / over 1 year ago
  • Ask HN: OCR for 100 year old (German) handwritten cursive script?
    You could try something like https://aws.amazon.com/textract/ or https://cloud.google.com/vision/docs/handwriting. Both have support for modern handwriting. I don't know if it will work with a script written a century ago though. - Source: Hacker News / over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Amazon Textract, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nanonets OCR - Intelligent text extraction using OCR and deep learning

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DocParser - Extract data from PDF files & automate your workflow with our reliable document parsing software. Convert PDF files to Excel, JSON or update apps with webhooks.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pen to Print - Pen to Print: Convert handwriting to text created and published by Serendi LTD.