Software Alternatives, Accelerators & Startups

LiveAgent VS Amazon Textract

Compare LiveAgent VS Amazon Textract and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Amazon Textract logo Amazon Textract

Easily extract text and data from virtually any document using Amazon Textract. Textract goes beyond simple optical character recognition (OCR) to also identify the contents of fields in forms and information stored in tables.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Amazon Textract Landing page
    Landing page //
    2023-04-13

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Amazon Textract features and specs

  • Accurate Data Extraction
    Amazon Textract uses machine learning and OCR technologies to provide high accuracy in extracting text and structured data from various document formats.
  • Supports Multiple Formats
    Textract can handle different document types, including PDFs, scanned images, and more, making it versatile for various use cases.
  • Ease of Integration
    Amazon Textract offers APIs that are easy to integrate with other AWS services and external applications, enhancing its usability.
  • Security and Compliance
    Being part of AWS, Textract adheres to robust security and compliance standards, ensuring data protection and privacy.
  • Scalability
    Textract is highly scalable and can process large volumes of documents efficiently, catering to both small businesses and large enterprises.

Possible disadvantages of Amazon Textract

  • Cost
    Amazon Textract can become expensive as the volume of document processing increases, which may be a concern for small businesses with limited budgets.
  • Complexity of Setup
    Though integration is straightforward, initial setup and configuration can be complex, requiring familiarity with AWS services and APIs.
  • Limited Advanced Features
    Textract may lack some advanced features and customization options that are available in more specialized OCR alternatives.
  • Dependency on AWS Ecosystem
    Exclusive reliance on AWS services can be a drawback for organizations that utilize a multi-cloud or hybrid cloud strategy.
  • Quality of Original Documents
    Textractโ€™s accuracy largely depends on the quality of the original documents. Poor quality scans or heavily damaged documents may yield less accurate results.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Amazon Textract

Overall verdict

  • Yes, Amazon Textract is generally considered a good service for its intended purposes.

Why this product is good

  • Amazon Textract is effective because it uses advanced machine learning techniques to automatically extract text, handwriting, and data from scanned documents. It is highly accurate, scalable, and integrates well with other AWS services, which makes it convenient for businesses looking to automate document processing.

Recommended for

  • Organizations looking to automate data extraction from large volumes of documents.
  • Companies needing to process forms and tables quickly and accurately.
  • Developers looking for a cloud-based OCR service that integrates with other AWS solutions.
  • Industries such as finance, healthcare, and legal, where document digitization is essential.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Amazon Textract videos

Amazon Textract: First Look

More videos:

  • Review - AWS re:Invent 2018 โ€“ Announcing Amazon Textract
  • Review - Introducing Amazon Textract: Now in Preview

Category Popularity

0-100% (relative to LiveAgent and Amazon Textract)
Customer Support
100 100%
0% 0
OCR
0 0%
100% 100
Help Desk
100 100%
0% 0
Image Recognition
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Amazon Textract.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Amazon Textract. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Amazon Textract

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Amazon Textract Reviews

2019 Examples to Compare OCR Services: Amazon Textract/Rekognition vs Google Vision vs Microsoft Cognitive Services
Pricing: Amazon Rekognition๏ปฟ, Amazon Textract๏ปฟ, Google๏ปฟ, Microsoft๏ปฟ. We don't really care which one you use, but Microsoft did best by our sample data. Textract was a very close second if you only need its headline feature: extracting text from digital documents. If someone wants to email bill -at- amplenote.com with comparable data for other images/services, I can try๏ปฟ to...

Social recommendations and mentions

Based on our record, Amazon Textract seems to be more popular. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Amazon Textract mentions (37)

  • From PartyRock to Bedrock: AI-Powered Automation at Work
    We were a little concerned that working with documents and Bedrock was going to mean a bunch of effort by using Texttract. I was glad we were proven wrong. I was able to build a quick proof of concept using the Bedrock API in 10 - 15 minutes. - Source: dev.to / 8 months ago
  • Mastering Text Extraction from Multi-Page PDFs Using OCR API: A Step-by-Step Guide
    Amazon Textract is an OCR service provided by Amazon Web Services (AWS), specifically designed to extract text and data from scanned documents and images. It not only recognizes text but also comprehends the document's structure, including tables and forms. This capability makes it especially valuable for applications requiring detailed data extraction, such as invoice processing and form digitization. - Source: dev.to / about 1 year ago
  • Ask HN: How to OCR a PDF and preserve whitespace?
    Did you try textract? https://aws.amazon.com/textract/ In my experience it works amazingly well with columns / tabulated content. - Source: Hacker News / over 1 year ago
  • Classifying and Extracting Data using Amazon Textract
    Amazon Textract has an Analyze Lending API for evaluating and categorizing the documents contained in mortgage loan application packages, as well as extracting the data they contain. The new API can assist in processing applications quicker and with minimal errors, therefore improving the end-customer experience and lowering operational costs. - Source: dev.to / over 1 year ago
  • Ask HN: OCR for 100 year old (German) handwritten cursive script?
    You could try something like https://aws.amazon.com/textract/ or https://cloud.google.com/vision/docs/handwriting. Both have support for modern handwriting. I don't know if it will work with a script written a century ago though. - Source: Hacker News / over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Amazon Textract, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nanonets OCR - Intelligent text extraction using OCR and deep learning

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DocParser - Extract data from PDF files & automate your workflow with our reliable document parsing software. Convert PDF files to Excel, JSON or update apps with webhooks.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pen to Print - Pen to Print: Convert handwriting to text created and published by Serendi LTD.