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Textnow.com VS LiveAgent

Compare Textnow.com VS LiveAgent and see what are their differences

Textnow.com

It lets you text your friends, aka my only source of happiness

Textnow.com Landing page
Rating
0 reviews
Alternatives Is it good?
LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveAgent Landing page
Rating
5.0 · 2 reviews
Pricing
Freemium Free trial $15 / Monthly (Small)
Alternatives Is it good?
BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Textnow.com seems to be more popular. It has been mentioned 42 times since March 2021.

social mentions
42 vs 0
Communication popularity
100% vs 0%
alternatives listed
87 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Textnow.com
LiveAgent
Website textnow.com liveagent.com
Pricing —
Freemium Free trial $15 / Monthly (Small) Official pricing
Platforms —
Browser Android iOS
Company Startup from Canada · 100 - 249 employees · 2009 Startup from Slovakia · 2004
Listed in
Communication Group Chat & Notifications Social & Communications Instant Messaging +1
Help Desk Help Desk And Ticketing Live Chat Ticketing System Customer Service Customer Support Customer Communication Customer Engagement Customer Experience Contact Management Customer Feedback Customer Success +9

About Textnow.com and LiveAgent

In their own words, as submitted to SaaSHub.

Textnow.com
LiveAgent

No description of Textnow.com yet.

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also...

Read more about LiveAgent

Features and specs

What each product offers, as listed by its team.

Textnow.com 5 features
LiveAgent 32 features
  • Free Phone Number and Text
    TextNow provides users with a free phone number that can be used for texting and calling within the U.S. and Canada, helping users save on communication costs.
  • Wi-Fi Calling
    The service allows users to make calls over Wi-Fi, which can be beneficial for those in areas with poor cellular reception.
  • Cross-Platform Availability
    TextNow is available on various platforms, including iOS, Android, and web browsers, providing users with flexibility in how they access their messages and calls.
  • Affordable Premium Options
    TextNow offers premium plans at competitive prices, which include additional features like ad-free experiences and voicemail transcription.
  • Free Voicemail
    Users get access to a voicemail feature without additional charges, allowing them to receive and manage voice messages conveniently.

Possible disadvantages

  • Ad-Supported Free Version
    The free version of TextNow includes ads, which can be distracting and may hinder the user experience for some people.
  • Limited International Calling
    While domestic services are free, international calling may incur charges, limiting its usefulness for users needing frequent global communication.
  • Variable Call Quality
    The quality of calls can vary depending on Wi-Fi or network conditions, leading to inconsistent call experiences.
  • Data and Privacy Concerns
    As with many free services, there are concerns about how TextNow handles user data and privacy, especially given that the app relies on ads.
  • Features Locked Behind Paywall
    Some of the more useful features, such as ad removal and call forwarding, require a premium subscription.
  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis

An editorial look at what each product does well and who it suits.

Textnow.com
LiveAgent

Overall verdict

  • TextNow.com is a good option for those seeking an affordable alternative to traditional phone plans, particularly users who primarily need texting and Wi-Fi calls. Its ad-supported model allows for free basic services, although users should be aware of potential privacy concerns related to data collection.

Why this product is good

  • TextNow.com offers free texting and calling services through an app, making it appealing to those who want to save money on communication costs. It provides a user-friendly interface and is accessible across various devices including smartphones and web browsers. The app is especially beneficial for individuals who frequently communicate internationally, as it can significantly reduce the costs associated with long-distance calls.

Recommended for

  • People looking to save money on texting and calling services.
  • Individuals who often travel or communicate internationally.
  • Users who have reliable Wi-Fi access and prefer using digital communication tools.
  • Those who don't mind ads in exchange for free services.

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Videos

Walkthroughs and reviews on video.

Textnow.com 0 videos + Add
LiveAgent 4 videos + Add

No Textnow.com videos yet. You could help us improve this page by suggesting one.

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Textnow.com
LiveAgent
100% 100%
Communication
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Group Chat & Notifications
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Textnow.com and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Textnow.com and LiveAgent. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Textnow.com no reviews yet
LiveAgent 5.0 · 2 reviews

We have no reviews of Textnow.com yet. Be the first one to post

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Textnow.com 42 mentions
LiveAgent 0 mentions
  • As of about 15 minutes ago, I am now homeless. What’s the best course of action from here?
    Textnow.com is one example for online texting, and I bet you could use it on public wifi. You can use a virtual phone number (VOIP) without fees from the site. Just hope this can help a little. Source: about 3 years ago
  • I feel like my issues are seriously invalidated and minimized by my non-muslim/non-religious friends
    Have an independent phone service from others. You can get a SIM card for $5 U.S. (price at time of this writing) an unlocked phone -phone not linked to a phone carrier service - at textnow.com or you can get the free phone app from... Source: about 3 years ago
  • Been homeless for 12 days, starting to lose hope
    As for the immediate future I highly recommend that you sign up for temporary employment agencies as soon as possible so that immediate employment can happen until you hear back from more permanent jobs. This forum's comprehensive guide... Source: over 3 years ago

View more

Tracking LiveAgent since Mar 2021.

Alternatives to Textnow.com and LiveAgent

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